Patricia Alvarado | Page 2

The sales manager I had was completely unknowledgeable about the vehicle, it's features and consistently was distracted and ignoring me as a customer on site. The vehicle has a scratch on the rear bumper about the vehicle, it's features and consistently was distracted and ignoring me as a customer on site. The vehicle has a scratch on the rear bumper which I was told would be fixed when they cleaned it. I then went outside to retreive my new vehicle after waiting for 5 hours and having to go to the desk multiple times to ask status and the scratch was still there, the vehicle was not even clean. Patricia told me not to worry about the scratch and to just take the vehicle, which I had to go back inside for the manager on, as a new car it should be in pristine condition. I ended up having to go back to the dealership for the scratch & cleaning plus window tinting. Again, the scratch still wasn't handled as I was told now it needs to be replaced. I also was told by Mayo that the vehicle was being detailed after it was tinted and I came out to the same dirty vehicle with glue on the car and the still visible scratch, which I spent another 3 hours waiting for. The excuse was they couldn't detail the outside of the vehicle because 2 interior windows were tinted, which isn't even a correct statement as the two have nothing to do with each other. The unbelievable lack of customer service and condition in which the car was given to me is completely unacceptable and the lack of professionalism in the entire team besides Bryan with finance is preposterous. I would never come back to purchase a vehicle here and I would never recommend anyone else to. I am still waiting on a call back for the bumper and detailing. More

by awdowiarz Verified Customer Verified Customer

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the worst service i ever got and i leased many cars. i do not recommend doing business with them, check their BBB rating its as bad as it gets i do not recommend doing business with them, check their BBB rating its as bad as it gets More

by YOSSI0 Verified Customer Verified Customer

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This dealership was great everybody on the team work good together they even gave me a uber ride home when I needed it together they even gave me a uber ride home when I needed it More

by ROLLEKENNETH12 Verified Customer Verified Customer

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Amazing customer service handled me like a new born baby made sure I was happy. made sure I was happy. More

by SHAMLAKHRAM11 Verified Customer Verified Customer

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I love KIA Hollywood. They always have the car that I was. The agents are so professional polite, and kind. Thank you everyone from KIA Hollywood. They always have the car that I was. The agents are so professional polite, and kind. Thank you everyone from KIA Hollywood. More

by jeanwilmide1996 Verified Customer Verified Customer

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I felt at home like family ! The salesman explained everything about the car I will send my friends to you guys ! The salesman explained everything about the car I will send my friends to you guys ! More

by adiaz10675 Verified Customer Verified Customer

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Excelente servicio, rápido y confiable. Una gran variedad de vehículos nuevos y siempre ayudan con el financiamiento para que aplique a todo tipo de cliente. Una gran variedad de vehículos nuevos y siempre ayudan con el financiamiento para que aplique a todo tipo de cliente. More

by MARTELLM073 Verified Customer Verified Customer

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I was very pleased with the experience of buying my new Telluride. My sales rep Patricia was very helpful. Telluride. My sales rep Patricia was very helpful. More

by shos1820 Verified Customer Verified Customer

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The best over the world,keep going you doing GREATE! MY NEXT DEAL GONNA BE WITH YOU. MY NEXT DEAL GONNA BE WITH YOU. More

by roleva1009 Verified Customer Verified Customer

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They were very inviting and the service was very great. Great atmosphere along with very funny people that made the experience very enjoyable. Great atmosphere along with very funny people that made the experience very enjoyable. More

by dylanleemook Verified Customer Verified Customer

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