Patrick Wergin | Page 2

Very Friendly and Great Service Annapolis Volvo and their team were very friendly, offered great service at a fair price. This team treats you like family and I cannot recommend them Annapolis Volvo and their team were very friendly, offered great service at a fair price. This team treats you like family and I cannot recommend them highly enough. Thank you to everyone over at Annapolis Volvo. More

by MSTICK14 Verified Customer Verified Customer

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Great as usual Always a good experience at Annapolis Volvo. They are very accomodating when I have to change my appointment time which, unfortunately, I have to do o Always a good experience at Annapolis Volvo. They are very accomodating when I have to change my appointment time which, unfortunately, I have to do often because of my work schedule. Luis is always a pleasure and the waiting area is pleasant and has good (and fast) wifi. My car is usually ready ahead of the predicted time. The only drawback is that the person who handles the technical help (needed frequently with the XC90 touch screen - is available on a very limited basis and I wind up waiting for him a long time (I never wait for any other service at Annapolis Volvo). Also have had some awkward moments when it came to his help with the on call svcs. I've chosen to forgo some of the services I am supposed to be getting just to avoid having to schedule and do another one on one with him :( Everyone else is fantastic though! More

by abby2121 Verified Customer Verified Customer

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Excellent Buying Experience This is the 6th Volvo I have purchased at Annapolis Volvo over a 26 year period. They have always been excellent, both sales and service. This is the 6th Volvo I have purchased at Annapolis Volvo over a 26 year period. They have always been excellent, both sales and service. More

by cole.bradleyd Verified Customer Verified Customer

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Great dealership, great inventory, superior customer servic. The dealership was welcoming, the sales person I worked with and his manager were both helpful and knowledgeable. The inventory made it easy to find j The dealership was welcoming, the sales person I worked with and his manager were both helpful and knowledgeable. The inventory made it easy to find just what I wanted. Once the vehicle was purchased, excellent review of all the car’s features. More

by kjbs195 Verified Customer Verified Customer

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New car purchase Dealership is a pleasure to work with and salesperson Tom Lamm was perfect. Knows the product thoroughly and spent hours going over everything to make Dealership is a pleasure to work with and salesperson Tom Lamm was perfect. Knows the product thoroughly and spent hours going over everything to make sure the experience was perfect. More

by JROZNER Verified Customer Verified Customer

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Quick inspection found the problem others missed Went “Back to Volvo” for a second opinion after my local non-Volvo guy looked at my 2006 XC70 suspension...and they found the exact causes of my probl Went “Back to Volvo” for a second opinion after my local non-Volvo guy looked at my 2006 XC70 suspension...and they found the exact causes of my problem at a lower price. The “other guy” would have found the true problem in his process...likely making my price even higher. Thank you for the detailed and knowledgeable look - it paid off. More

by LARRYKISTLER46 Verified Customer Verified Customer

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Excellent Service This facility is easy to navigate, well kept and very accommodating. The quality of service you receive is second to none. My visit was for a vehicle This facility is easy to navigate, well kept and very accommodating. The quality of service you receive is second to none. My visit was for a vehicle maintenance service. I was immediately greeted as I walked in and my vehicle was taken back for service. I received a personal consult with the technician. I was well informed of what service would be done and the cost. The service was done in a timely manner and I was happily on my way. Very pleased with the quality of service and maintenance I received. More

by cassnicolas Verified Customer Verified Customer

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Great Purchase Experience As Always Just helped my daughter buy her first car and the team at Volvo Cars ANNAPOLIS was amazing as always. 4th family purchase here and wouldn’t go anywh Just helped my daughter buy her first car and the team at Volvo Cars ANNAPOLIS was amazing as always. 4th family purchase here and wouldn’t go anywhere else. Thanks to Patrick, Michelle, Anthony and especially Miguel More

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Awful experience at Volvo Cars Annapolis I purchased a brand new Volvo XC 90 inscription from Volvo of Annapolis and absolutely fell in love with the vehicle. Unfortunately this changed afte I purchased a brand new Volvo XC 90 inscription from Volvo of Annapolis and absolutely fell in love with the vehicle. Unfortunately this changed after taking it in for the first service and a factory recall on the airbags. Annapolis Volvo service department completely destroyed the interior of my vehicle ranging from grease all over the blonde interior, the random screws left in the cup holder that I assume should be holding something in place, scratches on the interior plastic, breaking the sunshade motor, loose headliner, interior columns not lining up correctly and coming undone, chips out of the paint from the service department taking it to a third party without my consent and even leaving the vehicle with less than 5 miles of fuel when picking it up, just to name a few. My vehicle has been back to the service department 3 times and these issues still go unresolved. The owner of Volvo Cars Annapolis completely brushed me off and put these problems on the VP of Volvo Cars Annapolis (Pat Wergin) who at best made nothing more than empty promises who has also wiped his hands clean of the problems caused by his service department. I have been left with no choice but to sell the vehicle and go back to Mercedes as I refuse to deal with this kind of customer service. Volvo wants to market themselves in the luxury vehicle category however the service department does not reflect the purchase of a 70k vehicle. I will absolutely not recommend Volvo Cars of Annapolis and will be reporting them to the appropriate agencies. More

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1st Time Volvo Buyer- Great experience We had a great experience buying our first Volvo. The entire sales team was very helpful and patient as I test drove several cars over a few months. W We had a great experience buying our first Volvo. The entire sales team was very helpful and patient as I test drove several cars over a few months. When I finally decided I was ready to purchase an XC90, the Volvo team helped me get the car that fit the price range I was looking for and made the buying experience a fun one. I also got a really great deal on my trade. I would recommend this Volvo dealership to anyone considering a Volvo or a reliable and comfortable SUV. More

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