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Paul Asano
Paul Asano at Spitzer Ford Hartville

Paul Asano | Page 4

Service Advisor

Spitzer Ford Hartville

543 W. Maple Street
Hartville, OH 44632

4.7
36 Reviews
4.7

36 Reviews

Write a Review

36 Reviews of Paul Asano

November 25, 2025

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Employee Rating

Service went fine but seemed pretty slow although they were busy. I assume mechanics were covering multiple vehicles. I only dealt with Paul. However, on my last visit I got pics and text messages on m More

by ghoosic7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Spitzer Ford Hartville responded

Thank you for choosing Spitzer Ford Hartville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 20, 2025

Dealership Rating
Employee Rating

Paul was great to work with - will be there again for my next scheduled maintenance! More

by neff_r1
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Nov 20, 2025

Spitzer Ford Hartville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 27, 2025

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Employee Rating

Always professional and courteous while keeping customers informed throughout the process. This has been my experience at each visit. More

by FBERRY
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Oct 27, 2025

Spitzer Ford Hartville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Hartville to be a positive one. Please don't hesitate to reach out if you need anything else.

October 15, 2025

Dealership Rating
Employee Rating

Took too long for just an oil change Close to two hours Price of an oil change was higher than I would expect compared to other places More

by CALAYEGCATHY
Recommend Dealer
No

Other Employees Tagged: Paul Asano

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Oct 15, 2025

Spitzer Ford Hartville responded

Cathy, we're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 18, 2025

Spitzer Ford Hartville responded

Cathy, we're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 11, 2025

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Employee Rating

Satisfied with service! Not thrilled with the 3% update for a credit card. Thanks team More

by muntzbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Perry

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Oct 11, 2025

Spitzer Ford Hartville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 11, 2025

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Employee Rating

Was a couple of issues but the dealership made it right. Definitely feel appreciated would recommend More

by Jon83
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Geitgey , Jeffrey Handy

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Oct 12, 2025

Spitzer Ford Hartville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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