Paul Frey | Page 25

Another annual service on my 2011 Ferrari California. Done right, done on time and great communication throughout the process. Service stellar, as always, at Boardwalk Ferrari. Enjoy working with Paul an Done right, done on time and great communication throughout the process. Service stellar, as always, at Boardwalk Ferrari. Enjoy working with Paul and Amanda, and thanks to Steve for arranging a tour of the service facility as part of the local FCA event. More

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"It takes what it takes" There is a process to be able to order the new Ferrari you think you want. It took time but I appreciate Sam (Elam) for being a man of his word and do There is a process to be able to order the new Ferrari you think you want. It took time but I appreciate Sam (Elam) for being a man of his word and doing our transaction with a handshake. He outlined the process and followed-up as agreed. Boardwalk Ferrari Dallas representatives were very helpful even if Sam was not there, to tend to my needs. Could not recommend the dealership more. rnc More

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I cannot compliment Lindsay Redfern enough on how she handled my transaction! Hopefully, the first of many. I live in Fort Worth. I have never previously purchased cars from Boardwalk due to the many handled my transaction! Hopefully, the first of many. I live in Fort Worth. I have never previously purchased cars from Boardwalk due to the many perceived challenges of buying and servicing an exotic car all the way in North Dallas/Plano. All of the perceived challenges to Ferrari ownership such as distance to Plano for service, reliability of the current cars, and dealer 'snootiness’ are just NOT true! I can now attest to that. Lindsay Redfern, Mindy, Cors, Brian, Enver and the team have been amazing to work with. During the sales process we encountered some transactional challenges with trade-in values, timing, inventory, distance to the dealership, and other details. She logically and professionally helped overcome any conceivable issues. I have recommended Lindsay and Boardwalk to several friends who have all had great experiences. They have proven to be 'Best in Class'. Keep up the great work! More

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Wheel Replacement Paul Frey did an excellent job tracking the delivery of the wheel from Maranello to the US and arranging for the technician to install and align the c Paul Frey did an excellent job tracking the delivery of the wheel from Maranello to the US and arranging for the technician to install and align the car. Finished work and was delivered on time. More

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458 maintenance From the minute I walked in until I came back to pick up my car, the guys at Boardwalk Ferrari were more than helpful and all aspets were top notch, t From the minute I walked in until I came back to pick up my car, the guys at Boardwalk Ferrari were more than helpful and all aspets were top notch, the best! More

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Excellent An elite dealership for sure. They do a great job in all facets. Would highly recommend Boardwalk Ferrari to all considering a new Ferrari or Mase An elite dealership for sure. They do a great job in all facets. Would highly recommend Boardwalk Ferrari to all considering a new Ferrari or Maserati. More

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458 Service Bought my car in for service. Naz was friendly and accommodated my needs. The are expensive but do a great job! She is the go to for your service need Bought my car in for service. Naz was friendly and accommodated my needs. The are expensive but do a great job! She is the go to for your service needs More

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Excellent customer service Previous to my experience with Boardwalk Ferrari, I would not consider owning a Ferrari in a city without a dealership. However, they have made Ferra Previous to my experience with Boardwalk Ferrari, I would not consider owning a Ferrari in a city without a dealership. However, they have made Ferrari ownership possible with their excellent service department. Paul Frey is my service advisor and is a pleasure to work with in all of the scheduling and transportation needed to bring in my vehicles from Kansas. More

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Boardwalk Ferrari has great Service! Boardwalk Ferrari has great Service and you'll need great service if you have the Ferrari I do! Paul Frey and Steve Fordham have provided top notch Boardwalk Ferrari has great Service and you'll need great service if you have the Ferrari I do! Paul Frey and Steve Fordham have provided top notch service yet once again. Those two individuals (as I haven't worked with or spoken too anyone else) have got all of the issues once again sorted with my car. Thank you. On my review several months ago when my Ferrari was in the shop with <100 miles, another electronic problem came up again at ~650 miles. Imagine that! Between the delivery of the vehicle and all the warranty work that has happened, Ferrari has put 20% of the total miles on my car to date. That says 20% of the current cars miles have been driven to diagnose and test the car to find out what the problems have been. If we base the time the car has been out of my hands, the car arrived to me new June 7, 2019. Up to when I just received the car back on Jan 13 2020, the car has been in my hands for a total of ~220 days. Of those ~220 days, ~61 of those days the car has been away for repair work twice. That means the car has not been in my garage for ~26% of the time I’ve owned it but rather being repaired. It appears that when my car was manufactured, it must have been the day following an Italian celebration where a lot of drink was consumed and the workers were hungover when they built my 812 SuperFast. In the end, Boardwalk Ferrari has been fixing things that should never had been a problem to begin with. My frustrations are directed at Ferrari, not the people who service and repair the vehicle. More

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Good salesmen turn car shoppers into customers, but I believe it takes great service advisors to turn them into lifetime customers for the dealership. Paul Frey is one of those great service advisors. T believe it takes great service advisors to turn them into lifetime customers for the dealership. Paul Frey is one of those great service advisors. Thanks Paul. Todd Berdit, Ferrari F12 More

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