"Awesome experience "
Alison helped me get what I wanted. She made my buying experience painless. She really works for her clients. She gave excellent customer service. I will definitely buy from her again.
Paul and jacky were amazing also!
Thank you both
"2018 Honda Accord Lemon"
On April 15, 2018, went to Leith Honda to purchase a brand new Accord. The salesman, Ahmed introduced himself. As we walked around looking at all the different ones, told him that want one with some power, a V6 engine. Test drove one but didn’t like how it drove. That one drove like a 4 cylinder. The engine was rather loud to suppose to be a V6. Ahmed said the Touring 2.0 has more power. So test that one and it drove so much better. We wanted one in black. Found a black one, and that was the one chosen. From there, went in to do the paperwork with the finance guy, Derek. He went over so many different additions to choose from if wanted to add. One of the plans was the Simonize treatment plan. He suggested that the Simonize would be good because it would protect the paint from things like sap and bugs. So decided to choose the Simonize. With that plan, you have to schedule appointment. Called to schedule the appointment. Went to the appointment. Got the Simonize done. Told them do not buff the car. After this was done, about a month and a half later(rain and car washes)I noticed that there were swirls. There weren’t any swirls before until that Simonize treatment was done. Whoever did that, messed up the paint. Called back to Leith to speak with the sales manager. Told him basically what was going on. He told me that they could get them to repaint it and gave me a business card for the Paint doctor. I called back another day to speak to the GM,Todd. Informed Todd about what I was going through and he said that they would be getting me another car. He said that they would build me another car and that I should be expecting it mid July. Received a call from Todd that it will be a little more time because the production date was suppose to be by end of July. During this time, there was communication back and forth. Now by this time, it’s August. Todd told me that the car should be here between August 14th-18th. Received the call that the car was here. Went there to do the paperwork to exchange out the first one. After getting the new one, sitting in the driver’s seat, the same day, I noticed that there was compound under the hood on the car. Also, I noticed that there was compound in the door jam of the driver’s side door. Informed Todd about that and he said that there wasn’t any compound because they didn’t do anything to it. No buff or anything but that was not true. On the new car, when I got home and closed the door, well I thought it was closed. I had to slam the door basically to keep it shut. The next day, it was the same thing. Then I noticed when I looked at the car when I stood back, 3 doors weren’t closed all the way. They were closed but not flat like a car door should look when closed. After all of this dissatisfaction, I decided to file a complaint with Honda USA. I spoke with a lady about this ordeal and explained everything I had been through about the car and Leith Honda. Went back to Leith, Friday (August 17) to ask for the owner, Danny Williams, of course they said he wasn’t there. A guy named Paul drove the car to service. He brought it back from service, Paul then said that the mechanic told him to tell me to just close the door a little harder. So on today, August 18, I did speak to the finance manager, Derek and showed him the car. After that, I decided to go next door to Leith Toyota to see if I could find Danny Williams there. Danny wasn’t there, but I did get to speak with the GM, Boris Fershteyn. explained to him what happened. Boris told me that I should go to a body shop and adjust the doors. After he said that, I suggested that I needed a contact number for Danny Williams . Then he gave me his business card with a number on the back to get in contact with Danny Williams. With all this said, I truly feel that I have been sold a 2018 Honda Accord Lemon edition. True Story
Other Employees Tagged:
, Todd Holmes, Derek (Finance), Mike (Detail mgr)
Alison made my car buying experience very simple and easy. She is very knowledgeable and patient while explaining the features on the car and answering the questions. Thanks you Alison!