Paul Lecher | Page 2

I am extremely disappointed with our recent service experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than- experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than-one-year-old vehicle in for service on a Monday, it began making a squeaking noise during the first 15 minutes of driving. We brought it back that Saturday, but because the noise only happened when the car was cold, it wasn’t making the sound by the time we arrived. We sat at the dealership for three hours with no outcome before finally being given a rental — a very small Sentra that was not comparable to our Rogue and did not handle well in the snowy conditions that weekend. We were told our vehicle would be left outside over the weekend so the cold could help reproduce the issue. On Monday, we learned it had actually been kept in a heated garage, causing a significant delay in diagnosing the problem. Only after it was left outside for several hours was the noise finally identified. We were then told the necessary part was likely on backorder. When we switched rentals to a Rogue, we accidentally left our garage door opener in the Sentra. We were told someone would check it when the vehicle was returned. It was never checked, and the car has since been retired. No follow-up. No accountability. Just poor communication. The problems continued. One of the Rogues we were given had a nail in the tire right before a major road trip. While that itself isn’t anyone’s fault, the tire was only patched despite the team knowing we were traveling long distance. We had to refill it with air multiple times throughout our trip, which added unnecessary stress. After reporting the issue, we were given another Rogue — this one with a strong smoke (possibly marijuana) odor and multiple air fresheners clearly trying to mask it. It was obvious the smell was known before giving it to us. At this point, we still don’t have our vehicle back. We’re driving a rental that smells, our garage door opener is gone, and communication has been poor across the board. We have previously loved our Rogues and the Nissan brand, but this experience has completely changed our perception. Between the lack of coordination, failure to follow through, and overall customer care, we will not be purchasing another Nissan. This has been an incredibly disappointing experience. In closing, there was no rectification of our poor experience. More

by Samantha Hendricks Verified Customer Verified Customer

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I love the way they show you how they’re doing on the video. And it doesn’t take long for them to do it. video. And it doesn’t take long for them to do it. More

by NO35 Verified Customer Verified Customer

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Everything was done correctly and efficiently. Service person was very nice. Car is running good. Service person was very nice. Car is running good. More

by lcutting Verified Customer Verified Customer

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The people who work there are very professional and courteous. However the prices you charge are more than I can afford. That is why I only make an appointment when I think it’s necessary. courteous. However the prices you charge are more than I can afford. That is why I only make an appointment when I think it’s necessary. More

by MANLIODESANTIS Verified Customer Verified Customer

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The location was easy to find, and very customer friendly, with snacks and drinks for you while you wait, they even did one better and took me home until my car got the repairs done friendly, with snacks and drinks for you while you wait, they even did one better and took me home until my car got the repairs done More

by No26 Verified Customer Verified Customer

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AMAZING SERVICE LITERALLY COULD NOT GET BETTER. CAR FEELS LIKE NEW, WAY CLEANER THAN I BROUGHT IT, THANK YOU! CAR FEELS LIKE NEW, WAY CLEANER THAN I BROUGHT IT, THANK YOU! More

by NA13 Verified Customer Verified Customer

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Everyone is so hospitable they offer me a free car wash I time I visit. They keep me on point with service reminders. Love their professionalism ❤️ time I visit. They keep me on point with service reminders. Love their professionalism ❤️ More

by kendleb69 Verified Customer Verified Customer

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Excellent customer service and always friendly paid very good attention to my vehicle and took care of all of my concerns good attention to my vehicle and took care of all of my concerns More

by Eddycar Verified Customer Verified Customer

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did nothing. But slow everything down my credit was ok age probably not! Could not even get into a used car But slow everything down my credit was ok age probably not! Could not even get into a used car More

by CANONKID1 Verified Customer Verified Customer

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The worst Nissian dealership in Milwaukee! Terrible customer service first off, inexperienced Menicanic that don’t know what the xxxx there doing and this place always misdiagnose a simple pro Terrible customer service first off, inexperienced Menicanic that don’t know what the xxxx there doing and this place always misdiagnose a simple problem and make up new problems that don’t exist terrible experience every time this place is a joke! Paul Lecher as a manager do better with your team! More

by N/A Verified Customer Verified Customer

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