Paul Lecher | Page 3

Slimy sales people, charged me with services I didn’t ask for. Make sure you plan to pay with a credit card if you plan on using their service center! for. Make sure you plan to pay with a credit card if you plan on using their service center! More

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Wow! Great job Mike Comrov and team! No dealership excels like Russ Darrow Nissan! Their service makes buying a car so stress free! Enjoyable Experience! excels like Russ Darrow Nissan! Their service makes buying a car so stress free! Enjoyable Experience! More

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Poor customer service and equally bad servie work I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I go I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I got there and he handed me off to John a salesman. The salesman could not sell me the car, he had to keep going back and fourth between me and Eric evidently to get approval. Eventually Eric did come over to talk with me. He told me the price he had given me was the best he could do. I turned it down. Two days later I saw the same car on line for $150 less than the best Eric could do for me. Then I needed repair work done on my Rogue, the car I was going to trade in. it was covered buy an extended warranty. When I took the car in for the repairs, they estimated the cost to make the repairs but told me the warranty had expired. My copy of the contract said I have about eleven months left on the warranty. I called the warranty company and was told the warranty had expired as far as they were concerned but I should call the dealer to get it figured out. Darrow had originally sold me the contract. I called the dealer on a Monday and spoke with Jerad and explained what was going on. I let him know the issue with the car is a safety thing and I was in a bit of a hurry to get it taken care of. He said he would look for the contract and get back to me but if I didn't hear from him buy Wednesday not to call him because it was his day off. On Wednesday I called and spoke with Eric. He said he would look into it and get back to me within an hour. Two hours later I still had not heard from Eric. I called him again. He said he handed it off to Paul and he was supposed to get back to me. At that point I told Eric that I felt like I was getting jagged around. He got all mad at me for using that kind of language. ( I still don't know what was wrong with it ) He told me to bring in my copy of the warranty. I did that and was told they would handle it. On Friday i took my car in for the covered repairs. I was given a rental car an told if there was any damage to the car, the fuel was not full or the interior was dirty the would charge my card to take care of it. When I picked my car up I found it had been damaged buy the service department. Now I have to try dealing with that. If I were to have damaged there car, they would just charge my card, they damaged my car and they have to think about weather or not they are going to repair it. The long and short of it Eric doesn't follow through on what he says, in my opinion he lied to me, and the service department damaged my car. Jerod only cares about his day off. More

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Mike was awesome. He helped me a lot and he was so much fun to work with and Mark was awesome as well for finance. fun to work with and Mark was awesome as well for finance. More

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This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More

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Paul Lecher, Joe Weil are respectful have exceptional customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. More

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Was not satisfied with service worker Joe very patronizing made assumptions and insisted I go get work double checked elsewhere to confirm issue, manager Paul helped ultimately somewhat with issue patronizing made assumptions and insisted I go get work double checked elsewhere to confirm issue, manager Paul helped ultimately somewhat with issue More

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It’s just great people and great service. really Like the sales manager’s. Never had a problem. The fiancé guy jerad is the best.I always feel at home. sales manager’s. Never had a problem. The fiancé guy jerad is the best.I always feel at home. More

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Horrible customer relations in their service department I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried o I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried on several occasions to get ahold of a Charles that is a service writer and yet have not heard back from him since September 25 2019. So then I have two phone messages in now with a Paul lecher and he is the service manager at this location. STILL NO CALL BACK! More

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A wonderful experience as usual. Terrific service!!! The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!! The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!! More

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