Paul Rienzi | Page 13

Exceptional Customer Service Greeted by a friendly knowledgable sales representative George. He actually listened to my needs and what I was looking for in a vehicle. He worked ha Greeted by a friendly knowledgable sales representative George. He actually listened to my needs and what I was looking for in a vehicle. He worked hard to find the exact car we desired. The deal was fair and we got everything we wanted and more. The facility is top of the line with amenities above and beyond. We have already told many of our friends and family about the positive buying experience. More

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Don't Waste Your Time I would never use this dealership again nor would I recommend them to anyone. I shopped for months to find the best deal on a used vehicle for me an I would never use this dealership again nor would I recommend them to anyone. I shopped for months to find the best deal on a used vehicle for me and my family, and I thought I had found it at Headquarter Honda, boy, was I wrong. I bought a Nissan Versa on 6/7/14, on 6/10/14 (the first day I really drove the car) my gas gauge told me I had no gas, and I had mouse droppings inside my vehicle. I called the dealership immediately and complained to multiple employees, including Paul Rienzi and Jeff Revolt, who told me I would need to return the car so it could be looked at. I brought my car in on Saturday (because I work all week and their service hours were not conducive to my schedule) and sat at the dealership for 4.5 hours while they took my car apart and surprisingly told me they could not find anything wrong with it. They told me that the car was not showing that it did not have any gas so they did not know how to fix the problem. Then they told me it was a rodent problem. I said "I know, I told you that when I called!!" So they then proceeded to tell me they had to drop the gas tank, but that may take time. They told me that I would need to bring it back on a weekday and leave it so they could look at it further. So you are telling me that I would need to take a day off of work and miss a day's pay to bring this car back so you can tell me you may or may not be able to fix it! Now it is Monday and my vehicle still tells me I have no gas. These are just the most annoying problems, these don't include the fact that I had no air in my tires, and had to go get them all filled, or that I had to replace my wipers the first day, or that my brights don't work properly and I will have to replace them as well, or the fact that the only speaker that works is the right rear, or the smell in the vehicle that won't go away no matter how much air freshener you use. Beware anyone looking to buy a vehicle from these people, they are dishonest scammers. More

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Very friendly and kind. Great place to buy a car and their service department is amazing. Mike J is an excellent salesman and never pressured us into buying. He was informative and went out of his way their service department is amazing. Mike J is an excellent salesman and never pressured us into buying. He was informative and went out of his way to help us. More

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Paul assisted with the first test drives and was very knowledgeable and friendly throughout my two day experience of choosing a car. Mike then assisted with taking extra care of me making sure all detai knowledgeable and friendly throughout my two day experience of choosing a car. Mike then assisted with taking extra care of me making sure all details were met in the needs of my purchase and my trade in. Mike stayed in close touch with me answering all additional questions and following through with phone calls and requests. Both guys represent quality and pride in their work and workplace. More

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Completely unprofessional. I am a student living in Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Head Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount for trade). It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class). Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this “better deal” or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didn’t have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course. Headquarter Honda has to be one of the least proffesional business’ I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they don’t give a %$&# about anything is ridiculous More

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We were extremely pleased with Paul's positive attitude and knowledge and were most impressed with his honesty. Anonthy Angle was also very knowledgeable and clearly explained everything with us, answerin and knowledge and were most impressed with his honesty. Anonthy Angle was also very knowledgeable and clearly explained everything with us, answering all our questions and helping us get just the package we need. More

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