Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 12

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,291 Reviews

Dealership Experience

24 yrs, 3 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,291 Reviews

Write a Review

1291 Reviews of Paul Tokatlyan

January 20, 2025

Dealership Rating
Employee Rating

Armen was so helpful, polite and efficient! He was also accommodating when he didn’t need to be. I would definitely be back because this is what great customer service is. More

by PBLANCA1023
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Armen..... Hurayyyy. We appreciate your kind words and review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 19, 2025

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I know this mitsubishi dealer since 2004. Very friendly ,nice and giving u a grate service I took my car 3 times and they always tells me what's to be fixed and this is good ne need and fear More

by SEBOO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you, I'm so glad we been able to take care of your vehicles needs. We look forward to your continued patronage.... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 14, 2025

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Paul and team were great as usual! Always going the extra mile to help out where they can!!! More

by Jp
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

On behalf of Paul and his stafff.... Thank you, we appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 06, 2025

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Paul goes above and beyond what I would expect from a dealership service department. I will continue to service my 2023 Mitsubishi PHEV at Universal Mitsubishi because of him . More

by ty.w.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

You say Paul... I say PABLO... same guy, same results. Thank you for giving him and his staff the opportunity to take care of your PHEV's service needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 05, 2025

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Very profecioalism the persons are very kind persons my car it’s fixed welll thanks More

by JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Thank you, I'm glad our service department has been able to take care of your vehicles needs. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 05, 2025

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Employee Rating

Iv been servicing my car since i bought my mitsubishi mirage 2015 brand new, its been 9yrs now and i am very satisfied with the service mitsubishi provides taking care of my car, soon i will upgrade to a More

by Ramiro Godinez
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

I so happy you've found joy in your Mirage and that we've been able to take care of it's service needs. We look forward to your contined patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 02, 2025

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Employee Rating

The dealership is very helpful. They have friendly great customer services. They make the process easy. More

by ECSANDOVL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Thank you for sharing your experience. I'm glad our service department has taked care of your vehicles needs. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 22, 2024

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Employee Rating

First you enter the parking lot, no visible signs to guide you where the service office are. Once you enter the waiting area, again, no signs and no greeting or smile, even to ask may i help you from th More

by HITASPMAIL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Bobby Gharibian , Andy

Oct 22, 2025

Universal Mitsubishi responded

Hello and thank you for pointing out some basic fundamentals. I apologize to victimize you in this experience. We hope you'll continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 17, 2024

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Employee Rating

Good experience, very happy with the car, would recommend Mitsubishi and this dealership to others More

by LOUISAQUILER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 10, 2024

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Employee Rating

Very helpful. No problem at all getting our newly purchased used car up to speed. Thanks Paul and Armen. More

by rob55c
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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