Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 13

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,306 Reviews

Dealership Experience

24 yrs, 4 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,306 Reviews

Write a Review

1306 Reviews of Paul Tokatlyan

February 05, 2025

Dealership Rating
Employee Rating

I totally recommend it,they're professional and friendly. and never going to take advantage of the people More

by JAIMEPAZ60
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Thank you for your kind words and review. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 02, 2025

Dealership Rating
Employee Rating

Paul went over and above to get my car ready, it is running like a dream! More

by GKOOSH1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Fantastic, It's a good feeling when your vehicle running well. On behalf of Paul and his staff, thank you. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 31, 2025

Dealership Rating
Employee Rating

Excellent and friendly crew in service department Job done well per estimated time Thank you More

by vahiksiraki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you.... Our Service staff understands the importance of your time and makes every effort to take care of your vehicles needs as quickly as possible. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 30, 2025

Dealership Rating
Employee Rating

For me I am very satisfied with the service . very professional peoples .definitely I will recommend this place . More

by LARDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you, I'm glad our service department took care of your vehicles needs. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 28, 2025

Dealership Rating
Employee Rating

The service was good, but some parts were not good quality. I was recommended to change rear shocks to eliminate the squeak noise when hitting a bump. The noise show up after a week. It’s less, but I More

by JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Hi JV, I hope you where able to come back and have us inspect your concern. Let me know if I could be of any assistance. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 20, 2025

Dealership Rating
Employee Rating

Armen was so helpful, polite and efficient! He was also accommodating when he didn’t need to be. I would definitely be back because this is what great customer service is. More

by PBLANCA1023
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Armen..... Hurayyyy. We appreciate your kind words and review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 19, 2025

Dealership Rating
Employee Rating

I know this mitsubishi dealer since 2004. Very friendly ,nice and giving u a grate service I took my car 3 times and they always tells me what's to be fixed and this is good ne need and fear More

by SEBOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you, I'm so glad we been able to take care of your vehicles needs. We look forward to your continued patronage.... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 14, 2025

Dealership Rating
Employee Rating

Paul and team were great as usual! Always going the extra mile to help out where they can!!! More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

On behalf of Paul and his stafff.... Thank you, we appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 06, 2025

Dealership Rating
Employee Rating

Paul goes above and beyond what I would expect from a dealership service department. I will continue to service my 2023 Mitsubishi PHEV at Universal Mitsubishi because of him . More

by ty.w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

You say Paul... I say PABLO... same guy, same results. Thank you for giving him and his staff the opportunity to take care of your PHEV's service needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 05, 2025

Dealership Rating
Employee Rating

Very profecioalism the persons are very kind persons my car it’s fixed welll thanks More

by JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Thank you, I'm glad our service department has been able to take care of your vehicles needs. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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