Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 14

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,306 Reviews

Dealership Experience

24 yrs, 4 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,306 Reviews

Write a Review

1306 Reviews of Paul Tokatlyan

January 05, 2025

Dealership Rating
Employee Rating

Iv been servicing my car since i bought my mitsubishi mirage 2015 brand new, its been 9yrs now and i am very satisfied with the service mitsubishi provides taking care of my car, soon i will upgrade to a More

by Ramiro Godinez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

I so happy you've found joy in your Mirage and that we've been able to take care of it's service needs. We look forward to your contined patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

January 02, 2025

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The dealership is very helpful. They have friendly great customer services. They make the process easy. More

by ECSANDOVL
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Thank you for sharing your experience. I'm glad our service department has taked care of your vehicles needs. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 22, 2024

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First you enter the parking lot, no visible signs to guide you where the service office are. Once you enter the waiting area, again, no signs and no greeting or smile, even to ask may i help you from th More

by HITASPMAIL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Bobby Gharibian , Andy

Oct 22, 2025

Universal Mitsubishi responded

Hello and thank you for pointing out some basic fundamentals. I apologize to victimize you in this experience. We hope you'll continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 17, 2024

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Good experience, very happy with the car, would recommend Mitsubishi and this dealership to others More

by LOUISAQUILER
Sales Price Transparency
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Recommend Dealer
Yes

December 10, 2024

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Very helpful. No problem at all getting our newly purchased used car up to speed. Thanks Paul and Armen. More

by rob55c
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

November 29, 2024

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Employee Rating

Paul was helpful and great . He inform me of my concern and provide me options. And advise me what needs to be done. More

by AG.HINOLA
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Recommend Dealer
Yes

November 26, 2024

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Excellent service was provided. I highly recommend having your vehicle serviced at Universal Mitsubishi. Thank you. More

by WILBER654321
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

November 25, 2024

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Employee Rating

Always a great experience with Paul and Armen. Very knowledgeable and professional. They are very helpful. More

by mrchemguy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

November 22, 2024

Dealership Rating
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Came in for an oil change and they noticed that both of front shocks had a tear and other things that needed to be replace. Talked to Paul the manager and we discuss what are options. Since it's my daily c More

by BROCKSAMA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Paul understance the importance of having a well maintained vehicle. I'm glad he was able to help. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

November 16, 2024

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Employee Rating

The place is friendly and means business and everything has been done professionally my problem had been solve in time. More

by CARLOSAMADO2008
Recommend Dealer
Yes
Oct 22, 2025

Universal Mitsubishi responded

Thank you, I appreciate you sharing your experience We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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