Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 34

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

March 01, 2023

Dealership Rating
Employee Rating

Finally able to repair my 2006 Mitsubishi Eclipse with knowledgeable people. Unfortunately, had to drive from Santa Monica to Sherman Oaks a bummer. More

by Wildriceusc
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan , George (absolute sweetheart—very kind)

Mar 24, 2023

Universal Mitsubishi responded

I'm so happy you're now able to enjoy your Eclipse. I'm sorry we failed you and only earned 3 stars. Please tell us how we can improve. We look forward to your opportunity. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

February 20, 2023

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Very professional, know their job, good customer service, will come back again. Nice people in this branch More

by MARALLL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Feb 23, 2023

Universal Mitsubishi responded

Thank you, we appreciate your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 17, 2023

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The service manager was very professional helpful and polite. The waiting area was very comfortable. More

by ****
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2023

Universal Mitsubishi responded

I'm glad Paul and his staff met your expections. I hope we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 15, 2023

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The sales rep was very considerate and professional as he explained everything to us. He answered all of our questions to our satisfaction. More

by sbrown90
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Recommend Dealer
Yes
Feb 18, 2023

Universal Mitsubishi responded

Thank you for taking the time to share your experience, we also appreciate your 5 star review. Enjoy your vehicle for manu years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 15, 2023

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Great service and on time delivery. Very professional! Paul is very helpful.I will be back again. More

by Nasir818la
Service Price Transparency
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Recommend Dealer
Yes
Feb 18, 2023

Universal Mitsubishi responded

We appreciate giving us the opportunity to service your vehicle. Thank you for your 5 Star review, we look forward to your next visit. Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 13, 2023

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Thank u so much Paul is da best good fast work great customer service I wud recommend da world to go.... More

by Wardlawm
Service Price Transparency
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Recommend Dealer
Yes
Feb 18, 2023

Universal Mitsubishi responded

TeamPaul..." is da best" Thank you for your kind words and 5 Star review. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 12, 2023

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This Universal Mitsubishi dealership is my new car dealer! When you walk inside , starting with the lady receptionist until the lady in finance, they welcome you with smile. They work very hard for y More

by edvar111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Carlos De La Luz , Stephanie Viteri

Feb 15, 2023

Universal Mitsubishi responded

Incredebly humbling... On behalf of entire staff, thank you. Truth in words, I can see where your son's Gentleman demeanor comes from. Enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 12, 2023

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Universal Mitsubishi understands my Mitsubishi Lancer ES 2002. I love my car, and they respect the 367,415 miles on it. They are taking real good care of my car, and targeting any maintenance it requires be More

by LynnH
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Feb 15, 2023

Universal Mitsubishi responded

Thank you Lynn.... We appreciate giving us the opportunity to service your vehicle. 367,415 Wow...... :) Enjoy it for many more miles to come... Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 11, 2023

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As always, the team at Universal Mitsubishi set the bar for quality service and positive customer experience. Today, I went in to have service done for my 2019 Mitsubishi Mirage. Paul and his service dep More

by tc.hulburd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Feb 15, 2023

Universal Mitsubishi responded

Thank you soooo much for your kind words, 5 Star review and continued patronage. We look forwardto your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 08, 2023

Dealership Rating
Employee Rating

The experience was quick and easy and got a good oil change done and customer service was great More

by JOSEPHCORTEZ1416
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Junior Avila

Feb 15, 2023

Universal Mitsubishi responded

Thank you, we appreciate the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

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