Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 35

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,306 Reviews

Dealership Experience

24 yrs, 5 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,306 Reviews

Write a Review

1306 Reviews of Paul Tokatlyan

March 29, 2023

Dealership Rating
Employee Rating

Well I’ve had the best service so far at this location the Person by the name of. Is such a kind heart man with great customer Service …Great work and team Paul Tokatlyan More

by PANTOJAISABEL29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2023

Universal Mitsubishi responded

Team Paul delivered again. I'm glad you had a pleasent experience, please see us again for your vehicles service needs. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

March 25, 2023

Dealership Rating
Employee Rating

Great customer service. Helped during a difficult situation with warranty problems. Very understanding and cooperative. More

by HCDOLLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2023

Universal Mitsubishi responded

I'm glad Paul and is staff where able to help. I hope we've earned your trust and patronage. Stay safe, Carlos De La Luz General Sales Manager (818)550.1500 carlos@universalmitsubishi.com

March 13, 2023

Dealership Rating
Employee Rating

This dealership is amazing, the purchasing process was seem less and they take care of me very quickly and efficiently anytime I need any sort of service done on my car. Paul, the service manager, is hand More

by Miko Minasian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Universal Mitsubishi responded

Thank you so much for making us your choice to purchase and service your vehicle. Know , how grateful we are for the opportunity. Hi Brennan... Alejandra... On behalf of Tiki and the staff, Thank you. We appreciate the opportunity to earn your business and your 5 star review. Enjoy you Mirage for many years to come. Stay safe, Carlos De La Luz General Sales Manager (818)550 -1500 carlos@universalmitsubishi.com

March 10, 2023

Dealership Rating
Employee Rating

The Service Manager Paul was very accommodating and he explains to you on what services they will do for your car and how much it will cost ahead of time . All the service crew are very nice and friendly. More

by Michelle O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

Universal Mitsubishi responded

Hi Michelle, I'm glad Paul measured to your expectations. On behalf of him and his STAFF, thank you for your patronage and 5 star review. Stay safe, Carlos De La Luz General Sales Manager (818)550.1500 carlos@universalmitsubishi.com

March 06, 2023

Dealership Rating
Employee Rating

Armen and Paul made me feel like a valued customer by treating me like family! More

by MUSICIAN_HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Mar 24, 2023

Universal Mitsubishi responded

Thank you for chosing and giving Universal Mitsubishi the opportunity to service your vehicle. We also appreciate your 5 Star review and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 06, 2023

Dealership Rating
Employee Rating

Paul was profesional and friendly. Gave me a better price than I was expecting. Quick turnaround. More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

Universal Mitsubishi responded

Hi Vee, I'm glad you found your visit and experience was satisfying. We also appreciate your 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 02, 2023

Dealership Rating
Employee Rating

Brought my car because of a problem with ignition. They checked my vin and found out that I had an extended warranty. No other dealership had told me that before. Turns out there was a lot of pending More

by Gilberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

Universal Mitsubishi responded

Wonderful...... I'm gald Paul was able to get your issue resolved and more :) I hope they've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

March 01, 2023

Dealership Rating
Employee Rating

Finally able to repair my 2006 Mitsubishi Eclipse with knowledgeable people. Unfortunately, had to drive from Santa Monica to Sherman Oaks a bummer. More

by Wildriceusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan , George (absolute sweetheart—very kind)

Mar 24, 2023

Universal Mitsubishi responded

I'm so happy you're now able to enjoy your Eclipse. I'm sorry we failed you and only earned 3 stars. Please tell us how we can improve. We look forward to your opportunity. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

February 20, 2023

Dealership Rating
Employee Rating

Very professional, know their job, good customer service, will come back again. Nice people in this branch More

by MARALLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Feb 23, 2023

Universal Mitsubishi responded

Thank you, we appreciate your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 17, 2023

Dealership Rating
Employee Rating

The service manager was very professional helpful and polite. The waiting area was very comfortable. More

by ****
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2023

Universal Mitsubishi responded

I'm glad Paul and his staff met your expections. I hope we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

...
35
...

Dealership Inventory (171 Vehicles)

used 2024 Mitsubishi Outlander car, priced at $20,855
2024 Mitsubishi Outlander
used
Cosmic Blue Metallic exterior
Automatic
Front-wheel Drive
new 2026 Mitsubishi Outlander car, priced at $40,920
2026 Mitsubishi Outlander
new
Gray exterior
Automatic
Front-wheel Drive
new 2026 Mitsubishi Outlander car, priced at $48,690
2026 Mitsubishi Outlander
new
White Diamond exterior
Automatic
Front-wheel Drive
new 2026 Mitsubishi Outlander car, priced at $38,005
2026 Mitsubishi Outlander
new
Black exterior
Automatic
Front-wheel Drive
used 2025 Hyundai Sonata car, priced at $20,083
2025 Hyundai Sonata
used
Ultimate red exterior
Automatic
Front-wheel Drive
used 2025 Kia Telluride car, priced at $43,580
2025 Kia Telluride
used
Wolf Gray exterior
Automatic
All-wheel Drive