Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 44

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,306 Reviews

Dealership Experience

24 yrs, 5 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,306 Reviews

Write a Review

1306 Reviews of Paul Tokatlyan

August 26, 2022

Dealership Rating
Employee Rating

Paul and the service department are always awesome. They are always eager to take a second look in the rare case when the service isn't 100%. More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2022

Universal Mitsubishi responded

Hi Chuck, I appreciate your continued patronage. I also appreciate your 5 Star review, we look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 24, 2022

Dealership Rating
Employee Rating

Excellent customer service Everyone always greets you with a smile. Paul pays attention to detail More

by JUSTPROCESSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Aug 29, 2022

Universal Mitsubishi responded

Thank you for taking the time to share some kind words. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 22, 2022

Dealership Rating
Employee Rating

The personnel was friendly and eager to help. They carefully listened to my problem and later took time time to explain performed procedures. Good people, I would highly recommend this service. More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2022

Universal Mitsubishi responded

Hi Alexander, I'm glad Paul was able to assist in resolving your vehicles issue. I appreciate your 5 Star review and hope we've earned your trust to service your vehicle. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 22, 2022

Dealership Rating
Employee Rating

Paul, Armen, of the Service Department, and both JR. , and George, of the Parts Department where all very Professional with my Business. This is very rare these days to find at Dealerships. good job guys More

by Harris M C Imports
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan , George Terteryan

Aug 25, 2022

Universal Mitsubishi responded

Thank you for taking the time to share your 5 Star perspective. I know how busy your day could be. We look forward to continue helping your business success. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 20, 2022

Dealership Rating
Employee Rating

A very Professional and detailed customer service. Kept me abreast of details regularly. Thank you Paul and Stephan. I had a very positive experience. More

by ARULMICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan , Stephan

Aug 25, 2022

Universal Mitsubishi responded

Thank you Michael, I appreciate you sharing your experience and 5 Star review. I hope we've earned your trust and opportunity to continue servicing your vehicle. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 20, 2022

Dealership Rating
Employee Rating

Paul able to accomodate me, even though I didn't made an appt that day! More

by j. liscano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 25, 2022

Universal Mitsubishi responded

Hi Luciano, we appreciate your 5 Star review and look forward to your next visit. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 18, 2022

Dealership Rating
Employee Rating

Armen and Paul were awesome. The service was on high level. Will come back next time. Thanks a lot! More

by Sergey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Aug 25, 2022

Universal Mitsubishi responded

Sergey, thank you. We appreciate your 5 star review. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 15, 2022

Dealership Rating
Employee Rating

Paul, service manager is professional, he communicates with his customers and he is honest. He is a fantastic manager More

by Josephine king
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Aug 25, 2022

Universal Mitsubishi responded

Hi Josephine, we appreciate your kind words and 5 Star review. I hope we've earned your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550.1500

August 15, 2022

Dealership Rating
Employee Rating

We were able to get an appointment quickly, and the staff really helped us. Paul even gave us advice about speaking with the dealership who sold us our car. We felt relieved after getting such quick help and More

by KERISPEGREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2022

Universal Mitsubishi responded

Thank you for the opportunity to service your vehicle. I'm glad Paul was able to give some words of comfort, I hope we see you for your next service. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550.150

August 12, 2022

Dealership Rating
Employee Rating

Paul and the service team were excellent and ensured my needs would be taken care of More

by MELVIN BATRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Aug 16, 2022

Universal Mitsubishi responded

Hi Melvin, we appreciate the opportunity and trust to service your vehicle. Thank you for your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (8 18) 550-1500

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