Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 43

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,306 Reviews

Dealership Experience

24 yrs, 5 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,306 Reviews

Write a Review

1306 Reviews of Paul Tokatlyan

September 21, 2022

Dealership Rating
Employee Rating

The dealer is fine. Corporate Mitsu is horrible. Sold me a brand new lemon. Horrible car. More

by Mitsubishi Corporate Fails
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2022

Universal Mitsubishi responded

Thank you for your feedback, I apologise for any burdens you may be experiencing. Regretfuly this review only applies to our dealership (Universal Mitsubishi) but I'll make sure I forward your message. Stay Safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

Sep 23, 2022

Mitsubishi Corporate Fails responded

The dealer called Mitsu to replace my breakpad that screams everytime I touch the brake. Mitsu said no. The car doesn’t even have 3000 miles on it. Shameful.

September 10, 2022

Dealership Rating
Employee Rating

I’m happy to give wonderful review my experience there was impeccable the staff is very knowledgeable/ patient/ and go above to make the experience pleasant! I highly recommend full hearted More

by SMITHSON747
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. Enjoy your vehicle for years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 09, 2022

Dealership Rating
Employee Rating

Paul from the service department provides excellent service. I would recommend working with him. He stays on top of things. More

by henkelj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi and giving Paul the opportunity to service your vehicle. We also appreciate your 5 star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 08, 2022

Dealership Rating
Employee Rating

As always, everyone here at Universal Mitsubishi always goes above and beyond to meet customer satisfaction. I called on such a short notice and asked if I may come in as soon as possible and Armen who I More

by BALIANGEVORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Sep 14, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. It's rewarding to hear from a satisfied customer. Again, thank you. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 06, 2022

Dealership Rating
Employee Rating

The staff was absolutely wonderful, helpful and friendly. Very thorough and communicative. I’ll be back for sure. More

by GREEKKRISTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Universal Mitsubishi responded

Thank you Kristina, we appreciate your 5 star review. I hope we've earned your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 05, 2022

Dealership Rating
Employee Rating

very professional, kind respectful ,it was a pleasure getting our car serviced at Universal Mitsubishi, everyone was so polite and kind, I will buy our next car from Universal. Thank you for the service. More

by dhkamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 star review. I hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 05, 2022

Dealership Rating
Employee Rating

Paul is always great! My car was attended to and was also informed of what’s needed. More

by JAMESDEAN130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2022

Universal Mitsubishi responded

Hi James, I'm glad to hear your satisfied with your Service experience. I hope we've earned your continued patronage. Thank you for your 5 star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 04, 2022

Dealership Rating
Employee Rating

Quick, efficient, and reliable. In & out in a breeze, more helpful than any other dealership. More

by ZENGETAROUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. We appreciate you choosing Universal Mitsubishi to take care of your vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818) 550-1500

September 04, 2022

Dealership Rating
Employee Rating

Very professional, always on time! People kind,100% recommended, original parts.nice location.efficient and more. More

by BARILLAS
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Sep 06, 2022

Universal Mitsubishi responded

Thank you for choosing Universal mItsubishi to take care of your vehicles needs. We look forward to your next visit and continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818) 550-1500

September 03, 2022

Dealership Rating
Employee Rating

Paul and his crew… amazing customer service. Couldn’t be anymore happy than that. Humble individuals and very understanding in situations such as. We all go through it one way or another. But th More

by JOSEMARTINEZ213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Sep 06, 2022

Universal Mitsubishi responded

Hi Jose, I am tremendously thankfull for your kind words and 5 star review. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818) 550-1500

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