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Paul Tokatlyan

Overview Reviews (1306) Inventory (171)

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Paul Tokatlyan

Paul Tokatlyan | Page 48

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.9

1,306 Reviews

Overview Reviews (1306) Inventory (171)

Dealership Experience

24 yrs, 5 mos

Languages Spoken

Armenian

English

4.9

1,306 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1306 Reviews of Paul Tokatlyan

June 17, 2022

Dealership Rating

Employee Rating

Nice service , Paul is really nice and he did all what I needed. Thanks Paul I needed. Thanks Paul More

by Yeni Garcia

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 23, 2022 -

Universal Mitsubishi responded

Hi Yeni, on behalf of Paul and his staff, thank you. Your patronage and 5 Star review is greatly appreciated. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

June 14, 2022

Dealership Rating

Employee Rating

This service department is amazing. Anytime I need something Paul is always on top of things. He always makes sure to update me with any information regarding my vehicle and is very hel Anytime I need something Paul is always on top of things. He always makes sure to update me with any information regarding my vehicle and is very helpful. I have been taking my older vehicle there for quite some time and will only go there. More

by Keeping da Mits Alive

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Armen Yagubyan

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Jun 23, 2022 -

Universal Mitsubishi responded

Keep da Mits Alive...... I love it and your 5 Star review. Also appreciate the time taken to share your kind words. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

June 11, 2022

Dealership Rating

Employee Rating

Excellent service you were amazing ylthank you I will recommend you great attitude again thank you recommend you great attitude again thank you More

by AMONTANO52@yahoo.com

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tiki N, Junior Avila, Armen Yagubyan , Paul

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Jun 24, 2022 -

Universal Mitsubishi responded

Thank you for your kind words and 5 star review. We appreciate your patronage. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

June 09, 2022

Dealership Rating

Employee Rating

The service rep was very pleasant and polite and explain things very thoroughly. My car was done so fast. things very thoroughly. My car was done so fast. More

by MARIA8044

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan , Maria, she is very sweet and nice.

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Jun 24, 2022 -

Universal Mitsubishi responded

Hi Maria, on behalf of our entire Service department, THANK YOU. It's rewarding hearing your satisfaction. Kindly do me a favor and shre with me how me can make your next visit a 5 Star experience. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500 Read Less

June 05, 2022

Dealership Rating

Employee Rating

Paul in service always take the time out to help me in anyway possible!! He’s greatly appreciated anyway possible!! He’s greatly appreciated More

by ADBLOUNT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 08, 2022 -

Universal Mitsubishi responded

Hello, thank you for your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 05, 2022

Dealership Rating

Employee Rating

the whole staff was incredibly nice and helpful the whole way through! really appreciate their help! way through! really appreciate their help! More

by IAMDAKOTBLUE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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Jun 08, 2022 -

Universal Mitsubishi responded

Hello, I'm glad you have a pleasent experience. I hope you continue giving us the opportunity to service your vehicle. We also appreciate your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 03, 2022

Dealership Rating

Employee Rating

Friendly, courteous, professional and excellent service. Car done timely as promised. A few additional words to pass lower limit. Car done timely as promised. A few additional words to pass lower limit. More

by Aram

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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Jun 05, 2022 -

Universal Mitsubishi responded

Lol...... thank you for the extra words. Appreciate the 5 Star review and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 03, 2022

Dealership Rating

Employee Rating

Friendly, courteous, professional and excellent service. Car done timely as promised. What else needs be said! Car done timely as promised. What else needs be said! More

by Stu

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 05, 2022 -

Universal Mitsubishi responded

Hi Stu, we appreciate your concise message :) We look forward to your next visit. P.S. Thank you for your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 01, 2022

Dealership Rating

Employee Rating

Fast & Efficient, my one misgiving is the incredibly exorbitant cost of an additional key for my vehicle, it was almost double the cost of a Toyota key, I don’t think it’s fair to charge this much exorbitant cost of an additional key for my vehicle, it was almost double the cost of a Toyota key, I don’t think it’s fair to charge this much More

by DLUX

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Armen Yagubyan

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Jun 03, 2022 -

Universal Mitsubishi responded

Hi, I'm glad Paul and his staff was able to help with your vehicles needs. I'm soory the cost was more than expected. I assure you, we understand the importance of helping minimize the expensive of your visit. Some/many items, we don't control. Continue enjoying to drive your Mitsubishi and we'll see you on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 31, 2022

Dealership Rating

Employee Rating

Great customer service as always. Have been coming here for many years! My 5th Mitsubishi car. Have been coming here for many years! My 5th Mitsubishi car. More

by LESYA998

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Jun 03, 2022 -

Universal Mitsubishi responded

What.... Only 5?!?! :) Thank you for your continued loyalty and patronage. Lets make it 5 more. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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