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Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 47

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

June 03, 2022

Dealership Rating
Employee Rating

Friendly, courteous, professional and excellent service. Car done timely as promised. What else needs be said! More

by Stu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 05, 2022

Universal Mitsubishi responded

Hi Stu, we appreciate your concise message :) We look forward to your next visit. P.S. Thank you for your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 01, 2022

Dealership Rating
Employee Rating

Fast & Efficient, my one misgiving is the incredibly exorbitant cost of an additional key for my vehicle, it was almost double the cost of a Toyota key, I don’t think it’s fair to charge this much More

by DLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Jun 03, 2022

Universal Mitsubishi responded

Hi, I'm glad Paul and his staff was able to help with your vehicles needs. I'm soory the cost was more than expected. I assure you, we understand the importance of helping minimize the expensive of your visit. Some/many items, we don't control. Continue enjoying to drive your Mitsubishi and we'll see you on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 31, 2022

Dealership Rating
Employee Rating

Great customer service as always. Have been coming here for many years! My 5th Mitsubishi car. More

by LESYA998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 03, 2022

Universal Mitsubishi responded

What.... Only 5?!?! :) Thank you for your continued loyalty and patronage. Lets make it 5 more. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 30, 2022

Dealership Rating
Employee Rating

Great customer service and also very fast in and out service. Paul and Armand is one of the best reps there. More

by LAGUNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Jun 03, 2022

Universal Mitsubishi responded

Thank you for your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 27, 2022

Dealership Rating
Employee Rating

Amazing experience, professional, courteous and great communication. I would most definitely return for another service at this location. More

by dianaortiz523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Universal Mitsubishi responded

Hi Diana, thank you for your kind words. Please share with us how we can inprove your experince and earn a 5 Star review on your nest visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 27, 2022

Dealership Rating
Employee Rating

Great and satisfactory service. Moved to a better and closer location now as well. Thanks. More

by oshog629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 31, 2022

Universal Mitsubishi responded

Thank you for your 5 Star review. I'm glad our new location is more convinient, we look forwar to your next and continued visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 21, 2022

Dealership Rating
Employee Rating

Service was great, prices were good, and the parts and service center was a good help. Mechanics did a wonderful job also. More

by JOSHUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Universal Mitsubishi responded

Hi Joshua, I'm glad Parts & Service was able to help. We also appreciate your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 14, 2022

Dealership Rating
Employee Rating

Paul: Excellent communication, transparency, efficiency, good customer service and good quality of work. The same service since I started working with him and Armen. More

by LEOARALLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
May 31, 2022

Universal Mitsubishi responded

Hi Leo, I'm gald Paul and Armen have earned your confidence. Continue choosing Universal Mitsubishi to take care off our vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 14, 2022

Dealership Rating
Employee Rating

Respectful/Honest staff. I started taking both my Mitsubishi veichles here. A 2017, and a 2022. So far no complaints from me towards this dealership, and there car services. More

by AMDELC14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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May 31, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 star review. Please let us knoe when we could beof service. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 13, 2022

Dealership Rating
Employee Rating

I like the new location in van Nuys. I am happy to continue with Paul and Armen. Both provide excellent service. More

by Uri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Report | Print
May 31, 2022

Universal Mitsubishi responded

Hi Uri, I'm happy our New location is better for you. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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