Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 61

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

July 24, 2021

Dealership Rating
Employee Rating

Paul in the service department has been amazing, with taking care of my car, dealing with the insurance company and keeping me updated in every step of the way. More

by ADRI74N
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 23, 2021

Dealership Rating
Employee Rating

So far so good the car is running well I have no complaint the good thing the other dealer don’t do but you did the car delivered to me nice and clean and washed Thank you More

by Tadeh Petrossian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

July 16, 2021

Dealership Rating
Employee Rating

My favorite Mitsubishi service location! Always thorough and helpful on every visit. I appreciate that they make sure you are getting the best deal. Awesome customer service. More

by KARLA.MORENO323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin

Jul 22, 2021

Universal Mitsubishi responded

Hi Karla, I'm glad we've built a relations that has you bring your vehicle in for Service AGAIN and AGAIN.... It's always rearding to hear someones kind words. Stay safe, Carlos De La Luz

July 16, 2021

Dealership Rating
Employee Rating

Great service by Armen! Would come back since the service team was very friendly very much tried to diagnosis the problem I took my outlander in for. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jul 22, 2021

Universal Mitsubishi responded

Hi Tim, I'm glad Armen and his staff was able to diagnose and take care of your vehicles needs. We look forward to your continued patronage. Stay safe, Carlos De La Luz

July 12, 2021

Dealership Rating
Employee Rating

People at the dealership are very accommodating. Very nice and friendly. They will tell you about their concerns about your car. I just don’t like the person from the cashier. She never smile and alwa More

by JOSIE_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jul 22, 2021

Universal Mitsubishi responded

Hi Josie, I'm delighted too hear you enjoy the experience and process when getting your vehicle serviced. I'm also greatful for your feedback. I agree with everything you said. We look forwardto your next visit. Stay safe, Carlos De La Luz

July 10, 2021

Dealership Rating
Employee Rating

Work is great, communication w/customer great, only drawback Time factor in execution .All employees friendly and accomodating as well.Would recommend others here for service needs. More

by Bosome3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2021

Universal Mitsubishi responded

Thank you so much for your Review, We look forward to your continued patronage and be assured, we'll work to earn 5 Stars on your next visit. Stay safe, Carlos De La Luz

July 10, 2021

Dealership Rating
Employee Rating

Service is always excellent. The facility did its part during Covid. It was kept spotless, very clean, and masks were worn at all times. This is my second vehicle with this dealership. I'm a very pleased More

by SEAFAIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2021

Universal Mitsubishi responded

Thank you........ I appreciate you taking the time to share your 5 Star review. Remember, we'll be here for your 3rd car :) Stay safe, Carlos De La Luz

July 09, 2021

Dealership Rating
Employee Rating

Always outstanding and precise .bought car when it used to be in Glendale.I known service advisor for years always helpful .Paul and Armen very helpful guys. More

by Carlos Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan , Justin I believe the porter guy.

Jul 14, 2021

Universal Mitsubishi responded

Hello Carlos, we cannot express how much we appreciate and thankfull for your continied patronage. Stay safe, Carlos De La Luz

Sep 28, 2021

Carlos Hernandez responded

Thank you

June 30, 2021

Dealership Rating
Employee Rating

The Service Department is one of the best of all the car dealerships we’ve worked with. More

by Monty2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Universal Mitsubishi responded

Hello Monty, we appreciate your kind words and I'm also glad too hear our Service Department exceeded your expextations. We hope you continue choosing us too service your vehicle. Stay safe, Carlos De La Luz

June 22, 2021

Dealership Rating
Employee Rating

Paul did a great job taking care of me. I was able to get a full service and get on my day within three hours. Thank you Universal Mitsubishi More

by MENU8GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Universal Mitsubishi responded

No... Thank you. We understand you have options and appreciae you choosing Univesal Mitsubishi / Paul to take care of your vehicles needs. Stay safe, Carlos De La Luz

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