Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi
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Paul Tokatlyan | Page 61

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.9
1,099 Reviews

Dealership Experience

22 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,099 Reviews

Write a Review

1099 Reviews of Paul Tokatlyan

June 24, 2020

Dealership Rating
Employee Rating

Everytime i come here i always get taken care of by Genuinely nice customer service representatives and I get quality service nothing less. Thank you for your great service More

by m_moran55
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila

June 24, 2020

Dealership Rating
Employee Rating

I had my service done during the pandemic. I received excellent service from Universal Mitsubishi. This is a follow up survey after the initial one. They did a great job with follow up service. More

by CARYKWOK2002
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

June 24, 2020

Dealership Rating
Employee Rating

Everyone was helpful, I completely re-did my front bumper, all the staff is awesome. We need a Mitsubishi super car. America is Number one! More

by mosse0
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

June 22, 2020

Dealership Rating
Employee Rating

Very great team Universal Mitsubishi Keep up the good work very great customer service very great dealership recommend it also the restrooms are very clean God bless everybody More

by FILBERTOCERVANTES728
Recommend Dealer
Yes
Jun 25, 2020

Universal Mitsubishi responded

Thank you for recognizing our efforts. We appreciate you business very much. Stay safe, Carlos De La Luz

June 21, 2020

Dealership Rating
Employee Rating

Respectful treatment = Customer Loyalty I have been a consistent customer for years - 15 years, maybe more? People sometimes tell me to get another quote from somebody else. I always r More

by HOTAFRICANQUEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2020

Universal Mitsubishi responded

Thank you so much. We appreciate your opportunities, your bsiness, buy more importantly. You're TRUST..... Stay safe, Carlos De La Luz

June 21, 2020

Dealership Rating
Employee Rating

Paul was friendly, the service was great, and I was able to get a same day appointment. Which is always a plus!!!! Overall, I had a very good experience! More

by Andrea Okada
Recommend Dealer
Yes
Jun 25, 2020

Universal Mitsubishi responded

I'm very glad to hear Paul and his staff was able to accommodate and get your vehicle serviced. Stay safe, Carlos De La Luz

June 21, 2020

Dealership Rating
Employee Rating

Paul gives his normal everyday service which is being helpful, attentive, cares and simply being AWESOME!!! I can’t complain, I just wish you have more employees like him!!! More

by JAMESDEAN130
Recommend Dealer
Yes
Jun 25, 2020

Universal Mitsubishi responded

I agree, we're changing his name to AWESOME :) So glad you are happy with his service. We appreciate your input, we're currently working on cloning him :) We look forward to your next visit. Stay safe, Carlos De La Luz

June 20, 2020

Dealership Rating
Employee Rating

Service was great. Paul was really helpful and is always straight to the point with quality service. I have nothing else to say, the 25 word limit makes me not want to fill survey out. More

by MARLEENE_H25
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Thank you for sharing your experience, your opinion is important. We hope you continue using us to service your vehicle. Stay safe, Carlos De La Luz

June 20, 2020

Dealership Rating
Employee Rating

Thank you for the good service I have done, to my mirage car, they fix my right front side window everything is fine, thank you for the green tea and great service. More

by Juan Luis Navarro
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

It makes us happy to make our customers happy. Stop by for some tea when ever you're in the area. Stay safe, Carlos De La Luz

June 19, 2020

Dealership Rating
Employee Rating

Great experience, thank you Paul for taking good care of our Mitsubishi. I am a sales associate for McClinton Mitsubishi in Parkersburg WV and my wife is there taking care of our son Travis after his 3rd do More

by TNTFLORES
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Hello Travis, I write to you hoping your Dad is able print this and show it to you when you're older. While your Dad is away working for you and your Mom and doing simple things like getting the car fixed, YOU are on his mind. A special man your Dad is always thinking of you. Tim, I'm glad Paul and his Staff took care of your vehicle. May God Bless you, your family and your special little man Travis. I'd like it if you would please keep me posted with his condition and maybe a pictures. I'd like to share his Picture and him growing up though our Social Media. I'd like to share my friend Travis with everyone. Stay safe, Carlos De La Luz carlos@universalmitsubishi.com (818) 550.1500

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