Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 66

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

April 06, 2021

Dealership Rating
Employee Rating

Service department always remind you when is the next service , that’s good because we forget about a service, so it’s always email you. Thanks More

by SEESO1707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2021

Universal Mitsubishi responded

We'll always be here to take care of your vehicle and remind you when it needs to be brought in. We understand the importance of taking care of our customers. Stay safe, Carlos De La Luz

April 06, 2021

Dealership Rating
Employee Rating

Everyone here is awesome. I been bringing my car here for years. Won’t take my car anywhere else. I know I can trust these these gentlemen. More

by lilgrumpy2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Apr 08, 2021

Universal Mitsubishi responded

Thank you so much for sharing how you feel about our Service Department. We appreciate your continued patronage and look forward to your next visit. Stay safe, Carlos De La Luz

April 05, 2021

Dealership Rating
Employee Rating

I found the service to be very satisfactory Coffee was great Paul Was very informative and an easy to talk to dealership was cleanI found that my service was very satisfactory More

by poolsbypat11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 08, 2021

Universal Mitsubishi responded

Thank you for taking a moment and sharing your experience. I appreciate the effort made by choosing our Service Department to take care of your vehicle. I hope we've met your expectations and look forward to your next visit. Stay Safe... Drive Safe, Carlos De La Luz

April 05, 2021

Dealership Rating
Employee Rating

Overall I had I good experience due to their friendly way of treating people. It could have been better if they would have reset the light of tire pressure and other things. More

by FUENTESTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Apr 08, 2021

Universal Mitsubishi responded

Our apologies for any oversight. I appreciate your 4.2 Star review and will make sure I address your last experience with our staff. Details are the punctuation to an experience and assure you we'll do better. Stay safe, Carlos De La Luz

April 03, 2021

Dealership Rating
Employee Rating

Paul always goes above and beyond! He is excellent at recommending what our car needs and is always fair and straightforward. I would highly recommend Universal Mitsubishi. More

by Katherinemulcrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2021

Universal Mitsubishi responded

Hello Katherine, It's tremendously rewarding when someone takes the time to share their experience. We appreciate you choosing Universal Mitsubishi. Stay safe, Carlos De La Luz

April 02, 2021

Dealership Rating
Employee Rating

Was very very professional and kind always treat me right when I'm there looking forward for my ex service call for my car have a wonderfuland bless dsy More

by wllmmorrison2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Apr 06, 2021

Universal Mitsubishi responded

Thank you so much for sharing your thoughts. We appreciate your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

April 01, 2021

Dealership Rating
Employee Rating

El servicio fue rápido y limpio, fui por un cambio de aceite y me sugirieron cambio de ciertos filtros por las millas que tiene mi SUV More

by PALACIOS302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Apr 02, 2021

Universal Mitsubishi responded

Muchisimas gacias por la oportunidad de darle servicio ha su vehiculo. Esparamos verlo en el futuro. Mantega Buena Salud, Carlos De La Luz

April 01, 2021

Dealership Rating
Employee Rating

Very helpful and courteous with every single person I spoke with. The refund was fast. Sorry I couldn’t do any business. I will in the future. More

by MSSRILANKA
Customer Service
Friendliness
Recommend Dealer
Yes
Apr 02, 2021

Universal Mitsubishi responded

We appreciate the opportunity given and I'm glad our staff was able to assist you. We look forward to earning your business in the future. Stay safe, Carlos De La Luz

March 29, 2021

Dealership Rating
Employee Rating

Excellent service. Paul is always helpful and knowledgeable. I have had my Mitsubishi for almost 20 yrs. and it has always been serviced by them (back when they were in Glendale). My car runs gre More

by swoutlander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 30, 2021

Universal Mitsubishi responded

Team Paul strikes again.... :) It's tremendously rewarding to know someone's been with us for so long. We appreciate your ongoing patronage and look forward to your next visit. Stay safe, Carlos De La Luz

March 29, 2021

Dealership Rating
Employee Rating

Great service. Always makes you feel home and welcome. Paul is simply one of the best guy out there. I will highly recommend this place to everyone. More

by doc_filtapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Universal Mitsubishi responded

Thank you so much for your kind words. I'm sorry for falling short of earn your 5 Star review. I assure your feedback is important to us. We hope you continue choosing our service department to take care of your service needs. Stay safe, Carlos De La Luz

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