Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi
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Paul Tokatlyan | Page 65

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.9
1,107 Reviews

Dealership Experience

22 yrs, 3 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,107 Reviews

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1107 Reviews of Paul Tokatlyan

June 05, 2020

Dealership Rating
Employee Rating

Paul is very professional and personable...took care of my vehicle needs in a timely manner. He was thorough in the explanation of what vehicle repairs were necessary. The Dealership was clean and had sa More

by LOLA63
Recommend Dealer
Yes
Jun 11, 2020

Universal Mitsubishi responded

We appreciate your choice of having us take car of your vehicle needs. We look forward to your next visit. Stay safe, Carlos De La Luz

June 04, 2020

Dealership Rating
Employee Rating

Paul Tokatlyan and Armen Yagubyan provided excellent customer service in repairing my 2017 Mitsubishi Outlander Sport. Highly reccommend this service department in repairs and maintenance of any Mitsubi More

by Outlander
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

We are very glad to service your Outlander. We appreciate your Recommendation and patronage. Thank you, Carlos De La Luz

June 02, 2020

Dealership Rating
Employee Rating

Great customer service as always. Great work, fast and very clean. They never fail me for anything. great staff. Thank you Armen, Paul, and Junior. More

by AVILARUDY03
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

We appreciate your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

June 02, 2020

Dealership Rating
Employee Rating

Keeping an old vehicle running Paul, the service manager, is very knowledgeable and kept good communications about the status of my repair. The service department completed the many More

by DS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Paul and his staff will always make every effort to make your old SUV feel like new. We look forward to your continued business. Stay safe, Carlos De La Luz

June 01, 2020

Dealership Rating
Employee Rating

Always the best place to get your Mitsubishi serviced Your car gets taken care as soon as possible and your are always updated about your vechile Thanks Paul and Armen More

by CARLOS.HUIZAR10
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

May 30, 2020

Dealership Rating
Employee Rating

Service at Universal Mitsubishi was absolutely fantastic! Big Thank you to Paul and his crew for helping to keep my ride in top shape. You and your team are very friendly, professional, timely, and you do go More

by DRALEY9
Recommend Dealer
Yes
Jun 11, 2020

Universal Mitsubishi responded

Wait, did you say you wanted a New One...……. :) JK, we are happy you've chosen us to take care of your Outlander. Stay safe, Carlos De La Luz

May 30, 2020

Dealership Rating
Employee Rating

Excellent service from all the staff. Will always be my go to for servicing my car. I love near DTLA and drive out there because it is superior service in comparison to the commerce location. More

by mreherrer
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jun 11, 2020

Universal Mitsubishi responded

The staff appreciated your kind words and thankful for the effort made to drive extra miles and have us service your vehicle. Again, thank you. Stay safe, Carlos De La Luz

May 30, 2020

Dealership Rating
Employee Rating

Review of the Service Department Paul Tokatlyan in the service department is such an amazing asset! I've taken my car to him for repairs and upkeep many times over the years. He alway More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2020

Universal Mitsubishi responded

On behalf of Paul thank you, thank you for taking notice of his efforts. He makes every effort to make sure you have the outcome you expected. He and everyone looks forward to your next visit. Stay safe, Carlos De La Luz

May 29, 2020

Dealership Rating
Employee Rating

We have been going to this dealer for more than 10 years. We love Paul because he takes good care of our car. He always delivers as he promised and makes sure the car is always in good condition. They use More

by AALPARCE
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim

May 31, 2020

Universal Mitsubishi responded

Hello and thank you for your years of patronage. I'm glad Pauls efforts have rewarded him with your sacrifice and trust in making the long drive to see him. On his behalf, again thank you. Stay safe, Carlos De La Luz

May 27, 2020

Dealership Rating
Employee Rating

This dealer has the best c/s I've seen in a long time, when it comes to servicing your vehicles. Paul goes out of his way to make it right. More

by RPARGAR12
Recommend Dealer
Yes
May 31, 2020

Universal Mitsubishi responded

Our 2nd Name is "CS" :) It makes us happy to hear Paul and his staff performed above your expectations. Thank you for your long term past and future business. Stay safe, Carlos De La Luz

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