Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 73

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

October 30, 2020

Dealership Rating
Employee Rating

I came for an oil change for the first time. I love the customer service from the moment I called to make the appointment, Paul was a great help answered all my questions. I'm coming back for sure. Thank y More

by delijah1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2020

Universal Mitsubishi responded

We are very thankful for your choice and opportunity. I'm glad too hear of your positive experience and future business. We Look forward to your next visit. Stay safe, Carlos De La Luz

October 25, 2020

Dealership Rating
Employee Rating

Always excellent service! They explain with detail what needs to be done to your car and do not pressure you to have it done that same day. Love it how they wash your car after service! More

by KATHERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Nov 06, 2020

Universal Mitsubishi responded

Hello Katherine, I'm glad your experience was a pleasant one. Let's keep your vehicle running well and Clean. We look forward to your continued patronage. Stay safe, Carlos De La Luz

October 24, 2020

Dealership Rating
Employee Rating

Great efficient service. I was very please with the quality of service and how quickly I was able to pick up my car. Thank you so much! More

by AMEENSOCRPOYR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 06, 2020

Universal Mitsubishi responded

On behalf of Paul and is staff, thank you. Thank you for your 5 Star review and your opportunity to service your vehicle. Stay safe, Carlos De La Luz

October 24, 2020

Dealership Rating
Employee Rating

They were good and on time. I would recommend my friends and colleagues. Thanks to Paul for the service. Like the waiting area as well social distancing maintained. More

by ABUZAR_HAIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2020

Universal Mitsubishi responded

Thank you so much for your Star review and kind words. We hope you continue choosing Paul and his staff to Service your vehicle. Stay safe, Carlos De La Luz

October 23, 2020

Dealership Rating
Employee Rating

Everything was Excellent I’m very satisfied with their service thank you Universal Mitsubishi and Staff specially Paul Tokatlyan the service manager He provided my car needs in a professional manner More

by VENGILIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2020

Universal Mitsubishi responded

Thank you for choosing our Service Department, we understand you have choices and appreciate when opportunities are given. We hope we continue earning your business in the future. Stay safe, Carlos De La Luz

October 21, 2020

Dealership Rating
Employee Rating

I went into mitsubishi in Duarte where i purchase my car I went into mitsubishi in Duarte where i purchase my car i was looking to speak to Paul Tokatlyan he was not in i was told to take it to a guy name More

by barredondo086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Oct 29, 2020

Universal Mitsubishi responded

Good morning Barbara, I'm tremendously happy with the positive outcome. I'm glad was able to assist in getting your vehicle repaired. Thank you for choosing us to take care of your Service needs. Stay safe, Carlos De La Luz

October 19, 2020

Dealership Rating
Employee Rating

Paul Tokatlyan always go above and beyond with his Customer Service. He handles every situation professionally and always with a smile on his face. Great job Paul! More

by LOVETTEALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2020

Universal Mitsubishi responded

Thank you so much for your kind words. We know you have choices and appreciate you choosing us. Stay safe, Carlos De La Luz

October 17, 2020

Dealership Rating
Employee Rating

Great service! Both Paul and Armen are very professional. No need to go anywhere else. Great customer service and very friendly. Quality work. Thank you More

by GGBOYAJIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Oct 26, 2020

Universal Mitsubishi responded

Professional is there middle name :) We are grateful for your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

October 17, 2020

Dealership Rating
Employee Rating

Paul is always so professional and kind! Felt right at home in the waiting area, and speedy service! Thanks so much Universal Mitsubishi and Paul :-) More

by SHANPBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Universal Mitsubishi responded

On behalf of Paul and our entire Service Department, thank you. It's a joy to have you as a valued customer. We look forward to your next visit. Stay safe, Carlos De La Luz

October 16, 2020

Dealership Rating
Employee Rating

My dealing with Mitsubishi from the day I purchased my car from them has been very smooth so far. The customer service is excellent. Thanks More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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