Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 72

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

November 14, 2020

Dealership Rating
Employee Rating

This has been my go to place for auto service since they moved from Glendale. …though I still wish that they were still in Glendale which was just a skip & a hop from my home. Mitsubishi always has the best More

by AKSQUEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2020

Universal Mitsubishi responded

Hello & Thank you, It's humbling to know you make the effort to have Universal Mitsubishi Service your vehicle. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

November 09, 2020

Dealership Rating
Employee Rating

Paul was great! He described everything very well and handled everything with a proper manner. I am so grateful for Paul. Thank you for everything! More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2020

Universal Mitsubishi responded

Hello Karen, We appreciate your kind words and 5 Star review. We hope you continue using Universal Mitsubishi to take care of your vehicles needs. Stay safe, Carlos De La Luz

November 09, 2020

Dealership Rating
Employee Rating

The best costumer service by far thanks!Everyone was The best costumer service by far thanks! Everyone was very friendly my service was done on time I was very happy for the work they did. More

by Carinalopez13!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Junior Avila , Nick Zohrabi

Nov 12, 2020

Universal Mitsubishi responded

Team Universal Mitsubishi strikes again :) It brings us tremendous joy to hear the excitement in your words. We look forward to your next visit. Stay safe, Carlos De La Luz

November 08, 2020

Dealership Rating
Employee Rating

Excellent customer service.Friendly and knowledgable service personnel.Clean and ambient waiting room.Paul T. is able to explain very well what service is needed to to my car and what is the most import More

by REYESREYNOR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2020

Universal Mitsubishi responded

Hello, I'm glad Paul and his staff met your expectations. We hope you continue choosing Universal Mitsubishi to service your vehicle. Stay safe, Carlos De La Luz

November 08, 2020

Dealership Rating
Employee Rating

I was granted the appointment time I requested and service was done in a timely manner. The employees are friendly and courteous. Thank you much. More

by adlacson2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2020

Universal Mitsubishi responded

I'm glad to hear our Service Department was able to get get your vehicle Serviced. We hope you continue choosing Universal Mitsubishi to take care of your car. Stay safe, Carlos De La Luz

November 05, 2020

Dealership Rating
Employee Rating

Over all great service good prices when fixing my vehicle .....always on time with my car. Definitely going back for my next service.... good job boys. More

by plb32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 06, 2020

Universal Mitsubishi responded

We appreciate you taking the time too share some kid words and 5 Star. We look forward to your next visit. Stay safe, Carlos De La Luz

November 02, 2020

Dealership Rating
Employee Rating

This service is good is great!Every one is good. The cup is good too.I like this shop . I hope that every employee in this shop can eat lunch in time, and don’t forget to eat lunch because of busy work. More

by Yi He
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Nov 06, 2020

Universal Mitsubishi responded

Hello Yi, Thank you for your kind words, I'm glad you found your visit a pleasant one. I agree they need to make time to have their meal break :) Stay safe, Carlos De La Luz

November 01, 2020

Dealership Rating
Employee Rating

Very great service and very professional and very friendly. I'm very satisfied with the service. Great job fellas , thank you guys for the great job !! More

by Sanchezjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 06, 2020

Universal Mitsubishi responded

We appreciate the opportunity you give us to service your vehicle. I'm glad we meet your expectations and look forward to your next visit. Stay safe, Carlos De La Luz

October 31, 2020

Dealership Rating
Employee Rating

Paul Tokatlyan is why I continue to drive way out of my way to get my car serviced in Duarte. He’s a true testament to customer service being King. The other service manager assisted me last week for an em More

by Dennis C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Nov 06, 2020

Universal Mitsubishi responded

Can I say thank you a 100 Times :) We appreciate you taking the time to express about your experience and the 5 Stars. We look forward to your continued business. Stay safe, Carlos De La Luz

October 30, 2020

Dealership Rating
Employee Rating

This dealership headed by Paul and Armen always provide an excellent service, good price and good job. After they’re finished, they do a very nice car wash.👍🏼 More

by MDELOSO19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2020

Universal Mitsubishi responded

On behalf of Paul, Armen and the Service Department, thank you. We recognize you have choices and appreciate you choosing Universal Mitsubishi. We look forward to your continued patronage. Stay safe, Carlos De La Luz

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