Paul Wilson

I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation More

by e.neiner27 Verified Customer Verified Customer

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Great service. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. More

by Rick M Verified Customer Verified Customer

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Nobody even answers the phone when calling. No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months No communication, no updates, nothing. Had to drive to the dealership multiples times to get updates. Repair took months More

by Donthaveascreenname Verified Customer Verified Customer

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I was there 7 days in a row for the same issue with my jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had t jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had to go back on Saturday. It was a nightmare. More

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The dealership is newly renovated. Staff has been replaced. Dealt with service rep Sean he’s terrific. Have a great deal of confidence in the work that Spitzer does. Staff has been replaced. Dealt with service rep Sean he’s terrific. Have a great deal of confidence in the work that Spitzer does. More

by jpfoh Verified Customer Verified Customer

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