Paul Winfrey

I had an outstanding experience with the service department at Jim Butler KIA following an oil change. From the moment I arrived, the staff was welcoming, professional, and efficient, ensuring my ve department at Jim Butler KIA following an oil change. From the moment I arrived, the staff was welcoming, professional, and efficient, ensuring my vehicle was taken care of promptly. The technicians clearly take pride in their work, performing the service thoroughly while also checking for any additional maintenance needs. I appreciated the clear communication throughout the process and the honest recommendations without any pressure. It's refreshing to find a dealership that values both quality service and customer satisfaction. More

by bmwilliams1 Verified Customer Verified Customer

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Took our KIA in for recent service and had a very good experience with Jim Butler KIA. experience with Jim Butler KIA. More

by joehenderson2009 Verified Customer Verified Customer

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Paul was so helpful. Still waiting to hear back on a couple claims that had to go for approval. Great customer service. Still waiting to hear back on a couple claims that had to go for approval. Great customer service. More

by kwisemantx Verified Customer Verified Customer

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This dealership has great customer service all around, very nice and easy going for anything I’ve had to do here. very nice and easy going for anything I’ve had to do here. More

by MORRISON1199 Verified Customer Verified Customer

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The dealership is remolded clean and welcoming. The waiting area is well laid out and provides a great workspace. The waiting area is well laid out and provides a great workspace. More

by John P Verified Customer Verified Customer

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The staff and service were awesome. They cleaned my car and fixed the extra issues that I had as well They cleaned my car and fixed the extra issues that I had as well More

by dorothywyatt31 Verified Customer Verified Customer

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Paul was fair and honest. He was honest about the repairs my car needed and did not try to sell me something it did not. I live in Fairview Heights and will be bringing my K5 He was honest about the repairs my car needed and did not try to sell me something it did not. I live in Fairview Heights and will be bringing my K5 back to Jim Butler for all of my routine maintenance. More

by lisa.ribbing12 Verified Customer Verified Customer

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Jim Butler Kia had great service and communication, Paul kept me well updated. Would use them again. kept me well updated. Would use them again. More

by ct Verified Customer Verified Customer

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Great service. This is my first time working with them since I have purchased the new car and so far so good. Keep up the good work!! This is my first time working with them since I have purchased the new car and so far so good. Keep up the good work!! More

by todd.johnson5580 Verified Customer Verified Customer

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Insulted us plus salesperson lied. To be told that my dimmer was a luxury not a necessity when you buy this luxury was ridiculous. We bought every that was offered rushed us around p To be told that my dimmer was a luxury not a necessity when you buy this luxury was ridiculous. We bought every that was offered rushed us around promising everything would be good to nothing but lies. Should have went elsewhere for the way we were treated. I know other Bulter dealership that is no where like this one. Insulted and was told to dim my lights like everyone else does! I did contact Kia themselves. Sales no better we noticed 2 rock chips after we bought it she informed me I got those on the way home. Nope she knows better and flat a&& lied to her boss. I don’t usually make bad reviews but you all didn’t hold up with what was promised! Was told what package we were paying for and now well it doesn’t include that. Again contacted Kia! More

by lynnsandy65 Verified Customer Verified Customer

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