Paula Alpha | Page 22

The Absolute finest buying experience possible! Just to set the stage. I've been in the classic and specialty car business since 1999. I have purchased anywhere from 2-10 new vehicles per year since Just to set the stage. I've been in the classic and specialty car business since 1999. I have purchased anywhere from 2-10 new vehicles per year since the late 1980's so I very much know the whole spectrum of buying experiences and these guys(and gal) are a better team than the Texans have ever put together. I made my deal over the phone which I have done with several dealers in the past but it's never been this smooth with someone I've never met. I wasn't going to be able to be at the dealership until just before close on Friday night, but they said come on over we will take care of you. I was met by Kriss Asbury in a empty showroom because it was now after hours. Not long after that we met Mike Lilly the sales manager that I had spent time with on the phone and he stayed just to give us a huge "hello, thank you for doing business with us!" When he had other places he needed to be. Then it was off to meet Paula Alpha the finance director that I'm sure would like to have been home but stayed to take care of us. She explained everything just like it was the first time I had done this and I mean like it was Tuesday morning not Friday night after closing! David Gonzalez went over all the options of our new car with my wife and let me tell you, the young man knows his stuff! He gave us his card with his cell number on it and literally said there is not a time of day or night that we are not 100% welcome to call. Our GLS was sitting on the showroom floor absolutely immaculately detailed and on black you can spot the tiniest smudge under those lights but there was not one anywhere. I have received calls and texts from these guys making certain that we were beyond 100% satisfied, and we absolutely are. And I could write a book on the facility. First class does not even come close. I was there at and after closing time and it could pass the white glove test! One of every model available is sitting on the showroom floor. If you want to know what's outside? No problem, just walk over to the very huge screen touch screen and surf the inventory without going outside. Need a drink of any kind, well maybe not any kind but I only asked for Dr. peeper. just stand still for a minute and everyone you come in contact with will offer to get you one. This team of highly skilled people will absolutely treat you to the finest experience of purchasing a new vehicle you could possibly ask for. More

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Great service Our salesman Kriss is very knowledgeable and attentive about the vehicle shown to us. He was patient and willing to answer all of my questions. He was Our salesman Kriss is very knowledgeable and attentive about the vehicle shown to us. He was patient and willing to answer all of my questions. He was pleasant to work with throughout the entire process ..... very professional. More

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Erich is very patient and well informed. This is our first time buying a pre-owned car. Erich patiently answered all our concerns. He also informed us of all the "perks" of buying our vehic This is our first time buying a pre-owned car. Erich patiently answered all our concerns. He also informed us of all the "perks" of buying our vehicle with Mercedes Benz of the Woodlands. Over-all our experience was good including going through financing with Paula. Thanks Erich More

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Fantastic I am beyond pleased about my experience with MB of the Woodlands. Kudos to Kriss for helping me make things happen without a hitch! I have already re I am beyond pleased about my experience with MB of the Woodlands. Kudos to Kriss for helping me make things happen without a hitch! I have already referred several friends who are in the market for a new car. More

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Excellence in Customer Service Combined efficiency and excellence in customer service. Services provided were outstanding that made the visit so much fun. Definitely will recommend Combined efficiency and excellence in customer service. Services provided were outstanding that made the visit so much fun. Definitely will recommend to co-workers and friends. More

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Great Service! Kriss did a great job in the car-buying process, even though it was late evening on a Friday. Paula emailed us copies of the signed paperwork the next Kriss did a great job in the car-buying process, even though it was late evening on a Friday. Paula emailed us copies of the signed paperwork the next day. Great Service! More

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Worth the drive! I live out in West Houston, and am more than willing to make the drive to continue to buy and service my cars at MBOTW. They give you the time that I I live out in West Houston, and am more than willing to make the drive to continue to buy and service my cars at MBOTW. They give you the time that I find you don't get at the inner city dealers. The same people have been there for the last 2-1/2 years when I've bought my 3 cars. Too many people to thank, but Kriss, Justin, Joe... Paula in Finance, and the service guy's who have helped me are too numerous to mention! All have been proactive and have a great, helpful attitude. Thanks again for everything, MBOTW! More

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Purchased E400 Coupe The buying experience was as good as Sewell, Kriss dedicated his time to closing the purchase both by Email and when in the showroom. He could not ha The buying experience was as good as Sewell, Kriss dedicated his time to closing the purchase both by Email and when in the showroom. He could not have been better. Paula expedited the lease paperwork and was knowledgeable and friendly, David is extremely knowledgeable about the technology and was excellent at calmly educating us. Doug was helpful in parts with accessories. There was never any pressure to buy, there was no wasted time and they offered an exceptional price/value. If buying a Benz I can only highly recommend those with whom I dealt. More

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Exceptional customer service from All departments Everyone at the dealership was outgoing, friendly and easy to work with. I work in sales myself and was dreading the experience of purchasing a new ve Everyone at the dealership was outgoing, friendly and easy to work with. I work in sales myself and was dreading the experience of purchasing a new vehicle. I was pleasantly surprised that nobody tried to hard sell me into something they thought I should buy. I absolutely love my new car and the experience I had at Mercedes-Benz of The Woodlands. More

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Excellent experience My husband and I came in late on a Saturday evening and decided to purchase while we were there. Erich and Paula stayed well beyond their service hour My husband and I came in late on a Saturday evening and decided to purchase while we were there. Erich and Paula stayed well beyond their service hours to accommodate us and work with us. They provided a comfortable and seamless purchase. We appreciated their willingness to work with us at such a late hour and to make the best possible deal for us. More

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