Paula Gaillard | Page 36

Paula Gaillard - exceptional Paula Gaillard is an exceptional asset to the company. Initially I had my doubts about entering into a car dealership. However, Paula proved me wrong. Paula Gaillard is an exceptional asset to the company. Initially I had my doubts about entering into a car dealership. However, Paula proved me wrong. She is highly professional, very knowledgeable about vehicles/models, etc., knows the business extremely well and very efficient with the entire process. She is highly engaging and made that instant connection with my husband and I. Her integrity, personality, warmth, authenticity, honesty, patience, business knowdege and transparency is what sold the car. She made us feel like a family member. The entire experience was exceptional and she took her time with us which I so much appreciate. You need to replicate Paula’s delivery which would only add value to the Mercedes-Benz brand. I hope to one day see her on the senior leadership team. She is the secret ingredient to a successful framework. Thank you. More

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Paula Gaillard Rocks! Paula Gaillard treated us with professionalism, warmth, friendliness, a sense of humor, and with our best interests in mind. I highly recommend her to Paula Gaillard treated us with professionalism, warmth, friendliness, a sense of humor, and with our best interests in mind. I highly recommend her to anyone shopping for a Mercedes Benz who is looking for a top-notch consultant at a first rate dealership. More

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Exceptional Service Paula Gaillard is the best!! She made the car buying experience a dream. What a wonderful, caring, friendly, and warm sales consultant. She knew exact Paula Gaillard is the best!! She made the car buying experience a dream. What a wonderful, caring, friendly, and warm sales consultant. She knew exactly what I wanted and more. She took her time with us and gave us the best deal. She always had a smile on her face and made us feel like we knew her for years. Exceptional service all the way !!!! More

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Hindsight is 20/20 and so is our AWESOME new GLE! Reflecting back on our purchase, we are so happy with our new 2020 GLE! While waiting to meet Paula, manager Ed got to know us and understood some of Reflecting back on our purchase, we are so happy with our new 2020 GLE! While waiting to meet Paula, manager Ed got to know us and understood some of the bad luck we were having while selling our home. Later on, we learned that he empathized and authorized for us to get a great deal hassle-free. Thank you Ed! We know we got a great deal because we used our USAA car buying app and the deal we got was rated as outstanding. Paula was awesome! She knew the car we wanted as we had the VIN from shopping around at other dealerships. She found us the same car in her inventory which was even nicer and with better features and almost for the same price that we had haggled at the other dealership! She convinced us on the panoramic sunroof and, although we did not see the exact car, we were NOT disappointed when we returned to pick it up. As she expected, our kids love that feature! On this pickup day, she greeted us with hugs like a longtime friend. And a long time friend she will be as she committed herself to us through the life of our vehicle as our point of contact for anything related to it including maintenance. Now this is service...concierge service! Thank you Paula! More

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Ray Catena / Mercedes CLS450 Purchase Experience It is impossible to conceive anyone could ever have given / could ever give Paula anything less than a first-class rating. I have been buying cars fo It is impossible to conceive anyone could ever have given / could ever give Paula anything less than a first-class rating. I have been buying cars for nearly 45 years, driving Mercedes for more than 25 years and have bought/leased 6 different vehicles from Ray Catena. Paula was able to answer a wide variety of questions, demonstrated a thorough understanding of Mercedes, the market, and is an ambassador for Ray Catena. Clearly, Paula understands a good relationship doesn’t just go one way – she paid close attention to what I had to say, respected my knowledge of cars and fed information back to me to help me make a more-educated decision. Paula did not sell me but rather helped me navigate alternatives. She was patient, kind, considerate and has excellent follow up. Thank you Paula! And thank you Doug for the icing-on-the-cake! More

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She was very manipulative and condescending. She loves to talk and talk and not listen to anything I have to say. She interrupted me when I spoke and did not believe anything I was talking about She loves to talk and talk and not listen to anything I have to say. She interrupted me when I spoke and did not believe anything I was talking about regarding USAA car buying service which I have been a customer for 25 years buying luxury SUVs that way. She is the reason why I walked away from this dealership. She condescended the quote I had from USAA and called it a “crap” in front of my children (we don’t speak that language at home). I shop smart with my money as I do not throw money away just because. She made me feel unworthy of purchasing Mercedes. My children could not stand her although I was able to deal with her, They felt that she was racist. Since children know better about reading people, I am not going back to her. I am taking my business over to Jaguar and will never consider Mercedes again. More

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Doug Wells & Paula Gaillard turned a bad experience around Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I’ve been with Ray Catena for over 15 Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I’ve been with Ray Catena for over 15 years and I almost walked away never to return to the brand. More

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A wonderful leasing experience Working with Paula was a real pleasure(for the second time!). She is attentive, experienced and knowledgeable. No pressure, no gimmicks. She listens a Working with Paula was a real pleasure(for the second time!). She is attentive, experienced and knowledgeable. No pressure, no gimmicks. She listens and try to find solutions to every concern I had. And she did . Leasing my new Mercedes 2019 S450 was easy and painless. I will recommend her to anyone who’s looking for buying or Leasing a new car. Thank you Paula you are the BEST! More

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Very Responsive Paula is a greats salesperson. She answered all of our questions and provided us with different options patiently for us to choose from! She is also v Paula is a greats salesperson. She answered all of our questions and provided us with different options patiently for us to choose from! She is also very professional and responsive through out the sales process. More

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Great costumer service !! I recently leased a car at Mercedes-Benz of Ray Catena , Paula Gaillard help me and my wife getting a great deal. She treated us like family and thoro I recently leased a car at Mercedes-Benz of Ray Catena , Paula Gaillard help me and my wife getting a great deal. She treated us like family and thoroughly explained everything to us including all the awesome safety features mercedes offer! We will definitely come back to this dealer in the future! Thanks Ray Catena! More

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