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Pedro Leal
Pedro Leal at Santa Monica Maserati Alfa Romeo
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Pedro Leal | Page 5

Service Advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Pedro Leal

December 30, 2022

Dealership Rating
Employee Rating

Eric is the man he really helped me with all the information I was looking for. I would highly recommend him again. More

by Major Motors
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Recommend Dealer
Yes

Other Employees Tagged: Eric Martin, Kevin Krumpak , Frank Cook, Steven Marcotte, Franklin Orantes, Elena Redkin

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Dec 31, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad to hear that Eric was able to help, and we hope to see you again!

December 17, 2022

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Employee Rating

The dealership is convenient and appointments are available. I like the service advisor on my account More

by PBC
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Service Time
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Recommend Dealer
Yes
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Dec 18, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2022

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Very helpful he know what he is doing and very Knowledgeable and he knows is job More

by jay.black70
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Workmanship
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Recommend Dealer
Yes
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Dec 12, 2022

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo!

December 11, 2022

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Employee Rating

Pedro was very responsive and kept me updated throughout the process. Great customer service. Thank you. More

by DAVIDDAVIDJLEELAW
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Workmanship
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Recommend Dealer
Yes
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Dec 12, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 11, 2022

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Employee Rating

The key has been the People. From Pedro to the lady who checks you in to the service guys. Everyone is great. More

by gregthefilmlaw
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Workmanship
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Recommend Dealer
Yes
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Dec 12, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 08, 2022

Dealership Rating
Employee Rating

Very high quality service experience. Every effort was made to provide first class service experience. More

by RMURRAY5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

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Dec 08, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

December 06, 2022

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Employee Rating

Staff is very customer focused. They recognize you when you come in and help with whatever they can. More

by LAURA.SANTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien

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Dec 07, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, Laura, and for taking the time to leave us this wonderful feedback!

December 04, 2022

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Employee Rating

Great, but now a/c doesn't work. The smog pass was great but now the air doesn't work. I didn't realize it until the weather warmed. More

by s.konowitz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 04, 2022

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Employee Rating

Horrible service and not satisfied with product did a buy back. Giulia always in service. More

by happylife519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Casey Obrien, Ken Moore

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Dec 08, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 01, 2022

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Employee Rating

Casey was awesome and great to work with. Did a great job and made sure the car was taken care of. More

by ryanalexanders6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

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Dec 04, 2022

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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