Percy Agyei-Obese

Formal complaint: Multiple problems experienced with this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those days the vehicle was in the service of at the dealership trying to fix the cameras that kept popping out at various times during the ride, which caused grave stress on my family as my daughter has sensory issues. I explained this to the dealership the only option available was to trade in the vehicle so I did as it was the Thanksgiving holiday season approaching, and I needed a vehicle so I reluctantly traded the vehicle in and took a $10,000 depreciation. Same day I traded the vehicle in I purchased the 2025 GLE 350, after contacting Mercedes-Benz of, corporate and spoke with Scotty, who helped me out with a $5000 credit certificate towards the purchase of that vehicle, plus the general manager, Keith Nichols said he would play with the numbers and I purchased the vehicle at a good rate and essentially broke even with the $ $10,000 depreciation loss from the 2024, CLC 300 trad in. Keith Nichols was very upset with the $5000 corporate credit towards the purchase of the car stating "I'm not making any money, I'm losing money". Since then, I've had nothing but bad experiences as the new vehicle GLE 350 that I had for five days. They showed me an internal vehicle List of cars that they had on the lot so I picked that car because it had 20-inch rims and very low mileage only 4k, and it never been titled Keith Nickel said it was a company loaner car so I thought it was a good deal and I purchased the car. It never dawned on me to beep the horn so, after driving it a few days, I had to beat the horn while driving and it didn't work. I took it back to the dealership and showed Keith Nichols for obvious safety reasons. Keith Nichols, the general manager, inspected the horn and claimed there was nothing wrong with the horn I just had to "press it at the top, and it involved a learning curve and muscle memory". I thought that was strange and took the car back home so I contacted two buddies of mine who have the same vehicle, and they did not have that problem with the horn. Upon further research, the issues are consistent with a faulty clock spring. Keith Nichols gave me false information as he was very upset that "he lost money on this vehicle" and that I got corporate involved. Because of this subsequently it made my visits to this dealership not good. I have since then canceled my service to fix the horn as I don't trust the dealership and the general manager, Keith Nichols. I'm posting this because the public needs to be aware of their underhanded, tricks and games, and their lack of professionalism and safety of their customers. I switched to another Mercedes-Benz dealership to address the service concerns I outlined above. Overall, at this time I am satisfied with the vehicle but not the service provided by Keith Nichols general manager. He is completely incompetent!! And should not be representing Mercedes Benz in any capacity. I've been a proud and honored customer of Mercedes Benz just about all my life. This is by far the worst experience of purchasing a vehicle at Mercedes Benz of Silver Spring's. Stay away!! More

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I had an amazing experience at Mercedes-Benz of Silver Spring! Percy was absolutely fantastic and made the entire process smooth and stress-free. This was my first time visiting the dealership and also my Spring! Percy was absolutely fantastic and made the entire process smooth and stress-free. This was my first time visiting the dealership and also my first time buying a Mercedes, and Percy went above and beyond to ensure everything went perfectly. He was knowledgeable, professional, and made me feel confident about my purchase. If you’re looking for excellent customer service and a top-quality car, I highly recommend Percy and this dealership. You won’t be disappointed! More

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Percy was great and made the process smooth and efficient. I will definitely be buying from him again efficient. I will definitely be buying from him again More

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I just bought my first Mercedes from Mileone Silver Spring. Bill was professional and informative, helped us go through the process. The mortgage process was smooth and easy. Thanks for your help. Spring. Bill was professional and informative, helped us go through the process. The mortgage process was smooth and easy. Thanks for your help. More

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Percy Agyei-Obese is exceptionally, knowledgeable, professional & provided superior customer service. He's the best. professional & provided superior customer service. He's the best. More

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Great experience working with Karifa. I had an unexpected need to purchase a vehicle and Karifa made the process completely stress free. With limited time, he was able to help me through I had an unexpected need to purchase a vehicle and Karifa made the process completely stress free. With limited time, he was able to help me through the process efficiently. Great customer service from the entire team. More

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The moment I walked in I knew I was going to have a good experience. He was very professional, outgoing, knowledgeable and trustworthy. I'm very happy!!! experience. He was very professional, outgoing, knowledgeable and trustworthy. I'm very happy!!! More

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Mara thank you so much for being who you are, you made us feel really comfortable, your picture should be in the dictionary for customer service. You made my wife very happy. feel really comfortable, your picture should be in the dictionary for customer service. You made my wife very happy. More

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perfect service, perfect seller this man helped me a lot i really appreciate for everything. thanks i really appreciate for everything. thanks More

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Percy was wonderful in his interactions with us and made us feel comfortable explaining the details. Highly recommend his attention to detail and making sure we were informed of all next steps. us feel comfortable explaining the details. Highly recommend his attention to detail and making sure we were informed of all next steps. More

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