Pete Betancourt | Page 2

I had one of the worst and most humiliating experiences at this Cadillac dealership, all because of the extremely unprofessional and disrespectful behavior of their manager, Pedro Betancourt. I was in the at this Cadillac dealership, all because of the extremely unprofessional and disrespectful behavior of their manager, Pedro Betancourt. I was in the middle of finalizing a deal for a car—a deal I had been waiting to close for FOUR HOURS—when he rudely interrupted the salesperson and abruptly decided to close the dealership, without even taking a moment to check the status of my deal or consider how far along the process was. What makes this situation even more infuriating is that I calmly approached him to explain my situation: I had lost my car in an accident just a week prior, and I had no means of transportation, making it absolutely urgent for me to get my vehicle that day. Instead of showing the slightest bit of empathy or professionalism, he insulted me and treated me with complete contempt. At that moment, it became very clear that I was being discriminated against. There was absolutely no valid reason for him to treat me the way he did. The way he spoke to me, his dismissive and aggressive tone, and the fact that he shut everything down without a second thought, made me feel unwelcome and singled out. It was as if my presence and my business didn’t matter at all. No one should ever have to feel belittled, disrespected, or discriminated against when making such an important purchase—especially at a dealership that represents a brand as prestigious as Cadillac. It is beyond unacceptable that someone with such an unprofessional, condescending, and discriminatory attitude is in a position of power. I absolutely do not recommend this dealership to anyone who values fair and respectful treatment. If this is how their management treats customers, I can’t imagine what other unethical behaviors they tolerate. More

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Very professionals. The team try the best to give you the best service. I am very happy. The team try the best to give you the best service. I am very happy. More

by AALCAZAR20 Verified Customer Verified Customer

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John took care of my XT5’s service quickly and effectively. He even found a warranty repair issue that I wasn’t aware of and fixed it. effectively. He even found a warranty repair issue that I wasn’t aware of and fixed it. More

by cherula007 Verified Customer Verified Customer

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Rita and Jermaine were very helpful and knowledgeable, they made the delivery a very smooth one. they made the delivery a very smooth one. More

by SERGIOSILVA Verified Customer Verified Customer

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Outstanding service Rep. He kept me informed. Very Professional and made my service experience Great He kept me informed. Very Professional and made my service experience Great More

by MINISTERPOPE Verified Customer Verified Customer

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The service department is second to none. Everyone trata you like family and are very attentive to your requests. Everyone trata you like family and are very attentive to your requests. More

by rudysr30 Verified Customer Verified Customer

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I just leased my car from Williamson Cadillac the salesman was Luis Fajardo it was a pleasure dealing with him he was very professional and answered all my questions between Luis and his superviso salesman was Luis Fajardo it was a pleasure dealing with him he was very professional and answered all my questions between Luis and his supervisor Pete Bryan court, the lease was very smooth air was a pleasure dealing with both of them More

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I have been at this dealer for many years, I have bought several cars and I have always liked the speed, professionalism and kindness with which they work. All the staff that this dealer represents several cars and I have always liked the speed, professionalism and kindness with which they work. All the staff that this dealer represents More

by MAITELOPEZ1967 Verified Customer Verified Customer

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We been clients fir many years. We love it and their service is like Niobe ekses We love it and their service is like Niobe ekses More

by GALLART Verified Customer Verified Customer

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Best place to buy a car new or used no hassles no issues Benny Ledesma and the whole staff always ready to help Benny Ledesma and the whole staff always ready to help More

by Cr Verified Customer Verified Customer

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