Peter Cavicchi | Page 17

Best Toyota dealership we have dealt with so far. Quick to respond to email inquiry. Gave us a great price on new car. Trade not so good. to respond to email inquiry. Gave us a great price on new car. Trade not so good. More

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In my opinion the most important thing that separates Falmouth Toyota from the many other dealerships in the region is customer service, and I say this from experience. They're focused like a laser beam Falmouth Toyota from the many other dealerships in the region is customer service, and I say this from experience. They're focused like a laser beam on making you happy. The first time I stepped into the dealership the first person I met was Tony Martino. It was a busy day at the dealership, but Tony immediately took the time to help me. He carefully listened to my concerns, inspected my old vehicle, and expertly explained the remedy. His attitude and professionalism gave me great confidence in the dealership. So, much so that I decided to buy a new vehicle. He introduced me to Jack Moloney in the sales department. Jack Moloney spent hours showing me the various models of the truck I was interested in and taking me on test drives. There was never any pressure to buy and I never felt rushed. He went out of his way to match me with a vehicle that was perfect for my needs. Working with Jack was like working with a close family member. His friendly personality and vast experience made buying a new vehicle fun, and I never thought I'd say buying a vehicle could be fun! And the price I was quoted on the new vehicle should not be under stated. It was better than the price I had found in all my research. Peter Cavicchi, the business manager, clearly explained the purchase process and prepared all the necessary paper work. He explained all the extra warranty items available but did not pressure me to buy anything. He was very informative and his calm demeaner in my opinion makes him the perfect business manager. There are other dealerships out there with good people, but I think that Falmouth Toyota has a great team. And the team at Falmouth Toyota is clearly focused on customer satisfaction. I owe this to Matt Murphy, the general manager, and coach of a winning team! Thank you Falmouth Toyota! More

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The entire deal to trade in my 2009 Toyota Rav4 lease for a 2012 Toyota Rav4 lease was done on the phone in two days. The service and customer commitment I was given was above excellent. Exchange and pic a 2012 Toyota Rav4 lease was done on the phone in two days. The service and customer commitment I was given was above excellent. Exchange and pickup of the 2012 was done in less than an hour inlcudding paper work, registry work, and inspection sticker. Could not have asked for more. More

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Jim listened to what I wanted and immediately packaged a deal that met my expectations. Peter's attention to detail and explanations made the paperwork painless. This is my second RAV4 because I enjoyed the deal that met my expectations. Peter's attention to detail and explanations made the paperwork painless. This is my second RAV4 because I enjoyed the service from sales to customer service and maintenance which makes my association with Falmouth Toyota a fine experience. More

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I purchased a Toyota tundra a year ago and had a very good experience with Falmouth Toyota. Wanting to get a better "Commuter Car" I only shopped at Falmouth Toyota and didn't walk into any other dealers good experience with Falmouth Toyota. Wanting to get a better "Commuter Car" I only shopped at Falmouth Toyota and didn't walk into any other dealership. More

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First time customer at this dealership. Heard great things and I knew the principals from being in the business myself over thirty years ago. Ron was a very good sales representative, and did everythi things and I knew the principals from being in the business myself over thirty years ago. Ron was a very good sales representative, and did everything he said he would do. It's easy to see why he is a top producer. Dealership experience was first class, and I and my wife felt right at home. Only a $95 doc fee was a bonus, and the cookies in the service waiting room satisfied the cookie monster in me. Love our red certified Prius! More

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Always an excellent experience at Falmouth Toyota whether buying a car or having it serviced. They go out of their way to put the customer first. Very trustworthy dealership/service department. buying a car or having it serviced. They go out of their way to put the customer first. Very trustworthy dealership/service department. More

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Friendly atmosphere and very clean showroom. I looked at several vehicles from other dealerships and settled on Falmouth Toyota due to their reputation, proximity and value. several vehicles from other dealerships and settled on Falmouth Toyota due to their reputation, proximity and value. More

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Prior to visiting this dealer I had stopped at others. At one dealer the sales person couldn't give me their business card until the Manger spoke with me, another kept telling me I didn't want the features I one dealer the sales person couldn't give me their business card until the Manger spoke with me, another kept telling me I didn't want the features I was looking for. Not a warm and fuzzy feeling. The operations of this dealer are incredible! Traveled 50 miles to test drive a car, in stock. Test drove 4 cars decided on a new Camay Hybrid asked Amy to send me her best price via e-mail. By the end of the day I had received a very competitive quote. Purchased the vehicle. Was able to provide all supporting, to purchase, documents via e-mail and internet. Applied for loan at their Webb site, within a few hours I was called telling me the loan was approved for an interest rate lower then originally quoted. A few days later I picked up the car. Car was ready as promised, time with finance, Peter, was smooth, efficient, and absolutely no PRESSURE to purchase other items. This new car purchase from this dealer was so pleasant. More

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It was wonderful working with Falmouth Toyota and Ken Collins. My daughter had her 9 month old daughter with us when looking for a used truck. Some people could be put out about this, BUT your company Collins. My daughter had her 9 month old daughter with us when looking for a used truck. Some people could be put out about this, BUT your company was very patient and kind. My daughter is loving her new truck. Peter was fantastic getting the loan through for her. Again Many many thanks and we certainly will return when another vehicle is needed. We will talk up about Falmouth Toyota, and actually I did this morning when a client came in. She already bought from you and was totally pleased!!!! More

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