Peter Herman | Page 5
Service Advisor
Mercedes-Benz of Annapolis
1920 Forest Dr.
Annapolis, MD 21401
Dealership Experience
3 yrs, 1 mo
Industry Experience
25 yrs, 6 mos
87 Reviews
Write a Review87 Reviews of Peter Herman
August 24, 2022
Recently I was instructed to have my car towed to the Annapolis dealership to address a brake related recall. Sounds simple, right? Well after three exasperating hours of trying to arrange the tow I had Annapolis dealership to address a brake related recall. Sounds simple, right? Well after three exasperating hours of trying to arrange the tow I had accomplished absolutely nothing. You should know that my had just been hospitalized. To say I was stressed would be an understatement. I was at that very moment in the process of building a handicap ramp and at my wits end. I addition I was faced with the possibility of losing my car for an extended period of time and now unable to accomplish the first step in the process. I decided to contact the service department one last time. Lucky for me a service adviser, Peter Herman answered. I'm sure he was aware of my frustrated attitude, but instead of putting me off, he told me not to worry that he would take care of everything. The end result, the car was towed within the hour and in fact the issue was resolved the following day. I want the MB dealership to know that they are fortunate indeed to have Peter Herman in their employ. He is an amazing, compassionate man and a credit to the Mercedes Benz brand. More
August 20, 2022
While visiting my mother in Bowie, MD my GLS450 experienced a bulged in a tire. Fortunately, Mercedes of Annapolis was able to help me. Best service ever! Peter Herman was extremely helpful. A true experienced a bulged in a tire. Fortunately, Mercedes of Annapolis was able to help me. Best service ever! Peter Herman was extremely helpful. A true professional who provided A++customer service. Mr. Herman was very knowledgeable, and friendly. He kept me informed of the progress on my car, and really did an exceptional job. I truly appreciate his help. The service I received at Mercedes of Annapolis exceeded the standard! Service was way better than any service I have received at dealership with any vehicle I have owned. Thanks a million Mr. Herman. More
August 20, 2022
Should you buy or service your car at MBA? YES! Thank Alex Clothier for excellent service. YES! Thank Alex Clothier for excellent service. More
Other Employees Tagged: Michael Herron, Brian Fader, Kevin McConnell, Chuck Leyman, Alex Clothier, Steve Nevitte, Ronan Wood , Bryan Jenkins, Sarah Sroka
August 19, 2022
Thanks Chuck, you are awesome! I never knew service could be so easy. Thanks for your help. I never knew service could be so easy. Thanks for your help. More
Other Employees Tagged: Casey Duffy , Michael Herron, Kevin McConnell, Chuck Leyman, Alex Clothier, Steve Nevitte, Ronan Wood , Bryan Jenkins, Sarah Sroka, Malik
August 18, 2022
Amazing customer service, very caring and compassionate and they will not let you leave unhappy. and they will not let you leave unhappy. More
Other Employees Tagged: Larry Cash,Sr, Darnell Bowens
August 08, 2022
My service visit was simply to pick up a new key I ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that th ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that the key (2014) required programming. Terrence’s knowledge about Mercedes keys enabled them to readily identify the service needed. I was not prepared for a lengthy visit. Terrence reassured me that I would be serviced during my visit and not be required to return another time. This allayed my frustration because I lived nearly an hour away. As a caregiver, this was very important to me. Terrence quickly engaged Pete (Advisor) to secure serving for me. There were many customers being serviced at the time but Pete was able to graciously schedule me in. Terrence, Pete and Eddie made a potentially frustrating visit a pleasant one. Eddie check on me to make sure things were resolved. Pete also identified a recall repair that was required and scheduled me for that service as well. A special note about the ladies at checkout-they are always so friendly, warm and pleasant. More
Other Employees Tagged: Terrence and Eddie
July 21, 2022
Peter Herman was fantastic to work with. He kept me informed along the way. Excellent support. He kept me informed along the way. Excellent support. More
Other Employees Tagged: Alex Clothier
July 15, 2022
Peter has helped me over the years and I consider him a first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Merced first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Mercedes cars over the years - and I believe Peter is one of the best service managers. More
June 26, 2022
Pete was excellent and really knew what he was talking about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! More
Other Employees Tagged: Ronan Wood
June 24, 2022
Peter is such an awesome guy. Knowledgeable and very understanding. Sometimes, I ask A LOT of questions and he was so patient with me. Thank you so much. I will be back for servic Knowledgeable and very understanding. Sometimes, I ask A LOT of questions and he was so patient with me. Thank you so much. I will be back for service for sure ! More