Very helpful and friendly people.
Peter answered all my questions.Going forward I will try and make all my appointments with Peter.
Peter answered all my questions.Going forward I will try and make all my appointments with Peter.
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by LMASTROCOLA
Verified Customer
Verified Customer
Oct 30, 2023 -
Heiser Toyota responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Every body polite.
never any issues. Timely. Answer questions well. Good coffee and snacks. Yep
never any issues. Timely. Answer questions well. Good coffee and snacks. Yep
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by jessewelsch05
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2023 -
Heiser Toyota responded
Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Jesse, and we hope to see you again!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Overall I have had a good experience over the past 8
years with their service dept.
years with their service dept.
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by KIM.B2
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2023 -
Heiser Toyota responded
Thank you for taking the time to share your feedback with us.
We will share your comments with our team, and we look forward to continuing to serve you.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
The staff are extremely professional and helpful.
The folks in the service department go above and beyond when explaining what I need to ensure m vehicle is safe and road ready!! Bring back the popco
The folks in the service department go above and beyond when explaining what I need to ensure m vehicle is safe and road ready!! Bring back the popcorn, please!!
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by MACONK72
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kevin Driebel, Matt Foti
Oct 27, 2023 -
Heiser Toyota responded
Thanks for sharing your thoughts about your experience with Heiser Toyota. Thank you for the great rating.
We appreciate your business and hope to see you again soon.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Good service with excellent prices.
.. I would recommend and patronize next time.
Keep up the good work
.. I would recommend and patronize next time.
Keep up the good work
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by OFALOWO
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
Heiser Toyota responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
I’ve bought my Toyota Highlander in 5/2019 and have only
ever had service done with Toyota. The last time I was in for routine oil change/tire rotation Peter brought out a long list of service recommendatio
ever had service done with Toyota. The last time I was in for routine oil change/tire rotation Peter brought out a long list of service recommendations that “hadn’t been done”, but didn’t look into my service history, he didn’t even see that the car had been serviced there for the last 4 years, frustrating. This time, I brought my car to be serviced at 9:45a, and was told it should be ready around 1p. I called at 2p for an update and was not able to get ahold of anyone in the service department. I was also told that Peter would call with an update. No call by 3p, so I called back and again was not able to talk to anyone and that Peter would call me. Finally, around 3:45p, I received a call that my car was ready. But, I had used the shuttle service provided and was told that the driver was sent home at 3p, so had to arrange my own ride to pick up my car. VERY disappointing experience and will likely look elsewhere for future car service.
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by Amrider
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Driver for shuttle service was very nice
Oct 25, 2023 -
Heiser Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Everything was good but noticed this time around there
wasn’t any drinks available while I was waiting for my service. Usually everything would be there while you wait but not this time around. That would
wasn’t any drinks available while I was waiting for my service. Usually everything would be there while you wait but not this time around. That would probably be the only improvement so future clients can have the Toyota experience I’m used to having when I go to a Toyota dealer for services.
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by CHENGTHOR
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2023 -
Heiser Toyota responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Oct 24, 2023 -
CHENGTHOR responded
Hey Joe, the experience was good the service advisor was helpful and told me it would be about 90 mins for my car to be serviced for oil change and tire rotation. I had to wait about 2 hours which is okay I just assume there’s a lot of cars so it would take a bit of time to get to my car. Only thing that was different this time around was that there wasn’t any complimentary drinks available. There are 2 fridges but I noticed they were empty and while seated I seen some customers walk by and take a peek and walk away after seeing nothing was in there. I usually don’t write reviews but I enjoy taking my car to Toyota for services because I’ve had great experiences while waiting for my service at other locations around Milwaukee. Maybe it’s a little short staffed at this location but hopefully this response can help improve the entirety of this location. Thanks for your time
Great service.
I felt like it was honest and friendly advice. I plan on bringing my other vehicle there soon.
I felt like it was honest and friendly advice. I plan on bringing my other vehicle there soon.
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by DEVINE.NICOLE33
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2023 -
Heiser Toyota responded
Devine, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Peter and our team, and we look forward to working with you again.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Friendly service reps and pleasant waiting area.
Wish there were more vehicles on display in the showroom, only three.
Wish there were more vehicles on display in the showroom, only three.
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by msavage48
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2023 -
Heiser Toyota responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come!
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
Very friendly attitude.
Answer all questions and concerns I had. Great customer service all around.
Answer all questions and concerns I had. Great customer service all around.
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by Rell Evans
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2023 -
Heiser Toyota responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota.
Today’s your Day
Joe Kuckuk - Service Manager
414-586-7134
jkuckuk@heiser.com
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