Peter Nieves | Page 9

I own a Mach1 which it appears most Ford dealers don't understand how to do an oil change. Elder ford has done the last two. After the last one I had an oil leak which I thought either the oil filter or p understand how to do an oil change. Elder ford has done the last two. After the last one I had an oil leak which I thought either the oil filter or plug was not put back correctly. After 21/2 hours I was told the caskets had to be replaced. Keep in mind the car only has about 4000 miles. I asked why didn't you replace the caskets you had the car for 21/2 hours. I was given 3 stores they didn't have the part which they did, they don't do that work here only across the street than I was told they could and call when i want it done. I went across the street and spoke with the service manger he was great took the car and found it was just the plug. Service manager and tech who worked on the car 5 stars. The others I give them high marks for effort but they need to be much better at finding the problem More

by sbsmith25 Verified Customer Verified Customer

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Peter takes great care Of me as the customer and is very concerned about what is going on with my vehicle. He is an amazing advisor, and I am grateful that he is working at Elder Ford Of Tampa at the Quickl concerned about what is going on with my vehicle. He is an amazing advisor, and I am grateful that he is working at Elder Ford Of Tampa at the Quicklane More

by Lover of Elder Ford Verified Customer Verified Customer

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The only thing I think service should do is make sure they have the oil filter for your car ahead of time and not make the customer wait and make them late for work they have the oil filter for your car ahead of time and not make the customer wait and make them late for work More

by bradwinters61 Verified Customer Verified Customer

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Peter is the best. Knowledgeable, friendly. Greets and interacts with all guests, even the unpleasant ones he handles with grace and kindness. Great guy. Knowledgeable, friendly. Greets and interacts with all guests, even the unpleasant ones he handles with grace and kindness. Great guy. More

by JesLoPres Verified Customer Verified Customer

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The service was very good and all of my problems were addressed. The counter people kept me apprised of any issues that may need attention in the future. Good job guys ! addressed. The counter people kept me apprised of any issues that may need attention in the future. Good job guys ! More

by geraldbenton Verified Customer Verified Customer

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The Dealership service department is subpar . However, the Quicklane crew is awesome !!! When the service department at the dealership scheduled me for an appointment to look at a check en However, the Quicklane crew is awesome !!! When the service department at the dealership scheduled me for an appointment to look at a check engine light & then told me, after arrival, that I would have to leave it over the weekend, because they were overbooked (I had already taken a day off work ),I went next door to see Peter about getting my oil changed, since I was already there & had nothing else to do. Not only did he get me in for the 60,000 mile service, he also had the mechanic che k out the code & had the parts that were defective replaced (under full warranty), that same day. Peter puts the "SERVICE" in customer service . . . TOP NOTCH !!! More

by jaimekelly69 Verified Customer Verified Customer

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Excellent service every time. Elder Ford is the only dealer I trust with my vehicle ! Elder Ford is the only dealer I trust with my vehicle ! More

by dkincaid77 Verified Customer Verified Customer

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Johany was excellent at his professionalism, his knowledge, and his willingness to assist. I have been going to Elder Ford since I bought the truck from there, and will keep returning for all servic knowledge, and his willingness to assist. I have been going to Elder Ford since I bought the truck from there, and will keep returning for all services and vehicle needs. More

by Zotdog69 Verified Customer Verified Customer

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He was a very nice man and he was a good guy to work with on my car on my car More

by dangereuse41 Verified Customer Verified Customer

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The service honored a warranty. The service honored a warranty The service honored a warranty The service honored a warranty The service honored a warranty More

by STEVETINKLE Verified Customer Verified Customer

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