Phil Byrd | Page 8

Phil Byrd (salesman) was knowledgeable about the vehicle he was selling, including the features, specifications, and pricing. Phil was friendly and approachable, he made me feel comfortable and at ease thr he was selling, including the features, specifications, and pricing. Phil was friendly and approachable, he made me feel comfortable and at ease throughout the sales process. He was attentive to my needs and listened carefully to my questions and concerns and provided helpful answers. He was honest and transparent giving exceptional customer service. Phil should be in upper management at this dealership. It’s not enough space for me to write about all his exceptional customer service skills. Sunny D. More

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Simply put - wonderful buying experience, straight to the point, and no nonsense attitude. Even on his day off, Ty found time to show up and help me close my deal. I had such a wonderful buying experi point, and no nonsense attitude. Even on his day off, Ty found time to show up and help me close my deal. I had such a wonderful buying experience with Ty that this wasn't actually my first time buying with him. I had actually nearly purchased a car from him earlier this year. however due to the shortage at the time (and the price hike), I decided against it. This time around just like the first, Ty was straightforward with me regarding the car's price and what I'd be getting with my purchase. Fortunately this time around, I was able to cross paths with Phil as well. A close friend of Ty, Phil was able to help me while Ty was on his way to the dealer. Speaking for both of them, they were straight to the point. They never once tried to raise the price beyond what they offered on the sticker. Of course as some might be wondering. Were they able to lower price? Yes! They were able. Of course this will require some back and forth between you and Ty/Phil, but at the end of the day remember that the dealer's goal is to make money. (So don't expect to walk away with thousands off the stick prices, unless you really want to visit dealer after dealer for months on end like I tried to do.) I felt fortunate enough to get approx. 800 off. Though I believe anyone reading this review could do better, but like said, your mileage may vary. More

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The entire process went very smoothly. Susanna Yim kept in touch to ensure that the car I reserved was secured for me. Even while she went on vacation,she followed up to ensure everything Susanna Yim kept in touch to ensure that the car I reserved was secured for me. Even while she went on vacation,she followed up to ensure everything was fine. Phil Byrd covered for her in her absence the day I picked up the car and he was very patient when explaining all the bells and whistles. Robert V. in the business dept was thorough and very pleasant. Overall, a great experience at Norm Reeves Cerritos! More

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Phil Byrd was amazing to work with! Best car buying experience I ever had. Extremely knowledgeable, patient and HONEST! Definitely recommend working with Phil and Lindy Ly. experience I ever had. Extremely knowledgeable, patient and HONEST! Definitely recommend working with Phil and Lindy Ly. More

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Jerry was helpful, patient & friendly. Phil also!My Jerry was helpful, patient & friendly. Phil also! My first time buying a car & the process was easy & simple. Thanks! Will recommend to my friends & Jerry was helpful, patient & friendly. Phil also! My first time buying a car & the process was easy & simple. Thanks! Will recommend to my friends & family. More

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Phil was so professional with my car buying experience. So patient, friendly, and answered all of my questions. I would recommend him to anyone looking for a fantastic car buying experience. Thank you Phil So patient, friendly, and answered all of my questions. I would recommend him to anyone looking for a fantastic car buying experience. Thank you Phil! More

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Very good experience at this dealership. Maybe my best. Susanna, did her best to get us the car we wanted and guided us very well to get the best price. Susanna, did her best to get us the car we wanted and guided us very well to get the best price. More

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Great Customer Service Phil Byrd made buying my car an easy and pleasant experience. He is friendly, professional, patient, and never pressured us. I would refer Phil and No Phil Byrd made buying my car an easy and pleasant experience. He is friendly, professional, patient, and never pressured us. I would refer Phil and Norm Reeves Honda to anyone looking for a great car buying experience. More

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Excellent service Phil Byrd is very well informed on his product. Extremely helpful and patient. No pressure at all. Phil explained everything and demonstrated differe Phil Byrd is very well informed on his product. Extremely helpful and patient. No pressure at all. Phil explained everything and demonstrated different functions of the new vehicle. More

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I was surprised on how fast I was contacted back from this dealership! Phil Byrd heard my concerns and my needs to what I can benefit from with the credit score and down pmt I’m up against. I was thinkin this dealership! Phil Byrd heard my concerns and my needs to what I can benefit from with the credit score and down pmt I’m up against. I was thinking I wasn’t gonna be qualified on any vehicles but with his colleagues he managed to get me in a vehicle and processed paperwork quick. I couldn’t be any happier with the satisfaction of customer service he showed. And that’s why I was referred to this dealership was known to be #1. More

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