Phil Hogans | Page 25

The sales experience with Connor and Phi was the best ever I've had buying a new car. Connor is a relaxed, genuine fellow who knows his product and is able to get answers quickly. I felt no pressure from ever I've had buying a new car. Connor is a relaxed, genuine fellow who knows his product and is able to get answers quickly. I felt no pressure from Connor and felt he was genuinely concerned with getting me the best car for my needs. Phil was a real pleasure to work with and was very creative when putting together the trade and options for the vehicle. Overall, a thoroughly professional, no pressure experience. The F&I portion of the process, unfortunately, was your stereotypically poor experience. F&I was not familiar with how Phil structured the trade-in and options, gave me a "this price is good tonight only" line on a 3rd party maintenance contract that was a poor substitute for that offered by Honda. At closing I was told the dealership didn't sell the Honda maintenance contract, only to find out they did when I came in the next day to cancel the 3rd party contract. At that point I was in no mood to give the dealership any more of my money. On the plus side, I got great financing on the new vehicle, was offered a fair trade-in, and was told several times by Phil how much the dealership appreciated the value of my trade in. Before this I've never heard a dealership say anything positive about my trade ins. Long story short, Connor is a great guy to work with and I'd recommend him to anyone. Delivery was a good experience. Car was clean and well prepared. Only problems after delivery were that the windshield wash fluid froze and the tires were low. These problems were fixed when I brought the vehicle back. The service department was very clean and Nick was friendly and knowledgeable. I plan to bring the vehicle to this dealership for service and maintenance. Overall, a very positive experience with one hiccup. More

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We had been to some previous Honda dealers the first day we arrived at Wilde. It was an extremely cold day and at the other dealers, we basically were ignored. When arriving at Wilde and cruising through we arrived at Wilde. It was an extremely cold day and at the other dealers, we basically were ignored. When arriving at Wilde and cruising through the around the used CRV's, Laura came out immediately to help us. We test drove a used Honda, but after noting the offer on new CRV's we headed in theta direction. Laura brought a new CRV into the garage, (so it was a bit warmer to look at :) ) She went over the car with me. Eric and Laura came up with an initial offer for us, but we were not ready to buy that day. They both spent time with us, but we felt no pressure from either associate. Eric did bring some humor into the visit the first day by announcing my name over the loud speaker and saying they had a new CRV with my name on it! :) It helped to put me at ease. After my husband and I talked it over, I emailed Laura back and forth a few times regarding a possible better price. Eric and Laura came up with a price that I thought was very fair for both trade in and new vehicle. We arrange a date to come in and pick up. Upon arriving to pick up the new CRV, we discovered that my husband and I had misunderstood the financing %. Laura brought Phil over and He was able to explain and satisfy our financing concerns. (Eric was not in on this day) We proceeded to purchase the new CRV. Laura was great with going over every detail of the new CRV. Made sure that I understood everything. Karen was the finance person that I met with. The process was fairly quick one. I did feel a little pressure with the extended warranty. My husband and I had purchased in the past, but had decided not to with this vehicle. Overall my experience with Wilde Honda was a good one. My main concerns as with most people is feeling pressured and of course getting a good deal. I did not feel pressed except for a bit with the extended warranty and I felt I did receive a good and fair deal. Laura was very pleasant and upbeat . Between the first visit and the day I actually came into buy, she kept in contact through email and phone. She answered any question I had promptly. She is a great addition to the Wilde dealership. I have only had the CRV for a short time, but I love it. I have already recommended Wilde Honda to my coworkers. Thanks for the great experience. More

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My wife and I were looking for a new Honda Pilot. Wilde East Towne Honda had a leftover new 2013 with the Touring package and colors that we were looking for. It’s approximately an 1 hour 40 minute drive East Towne Honda had a leftover new 2013 with the Touring package and colors that we were looking for. It’s approximately an 1 hour 40 minute drive to Wilde from our home. Given the distance, I contacted the dealer through their website and inquired about trading in my SUV on the Honda Pilot. I was impressed with the quick email and phone call response from Mike Bergman. Mike was great to work with. Through the support of Eric Henderson and Phil Hogans, we were able to agree on a trade difference and purchased our first new vehicle. Two weeks later, we decided to give Mike a call to see what kind of a trade deal we could put together to trade our car in for a leftover new 2013 Honda Accord EX-L. Later that week, my wife and I were back at Wilde East Towne purchasing a new Accord. We really enjoyed working with Mike Bergman and the staff at Wilde East Towne Honda. We would definitely recommend others to give them a try. More

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Everyone here was very friendly and helpful. They listened to what we had to say and what we needed and worked out an acceptable plan to get us to that point. There wasn't a lot of pressure to buy a listened to what we had to say and what we needed and worked out an acceptable plan to get us to that point. There wasn't a lot of pressure to buy and we're very happy with the results. More

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I didn't plan on buying a new vehicle the day I stopped, I was just going to get some of the initial looking and pricing out of the way. After getting a look at some of the new cars and the way the stopped, I was just going to get some of the initial looking and pricing out of the way. After getting a look at some of the new cars and the way the negotiating went on the prices, in my mind I was as close to the price as I was going to get and satisfied that I didn't need to spend the time going elsewhere. I have bought several cars over the years and it was my most enjoyable new car buying experience. More

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We started our search for a new vehicle in late July and one of our first stops was at Wilde East Towne Honda where Brent Alexander greeted us and showed us a 2013 Pilot. While we were talking with Brent, h one of our first stops was at Wilde East Towne Honda where Brent Alexander greeted us and showed us a 2013 Pilot. While we were talking with Brent, he introduced us to Phil Hogans as well. As luck would have it, we ended up delaying our purchase until November. In mid November, I began talking with other dealerships and getting a number of internet quotes. After getting those quotes and visiting some other dealerships, we came back to Wilde East Towne Honda. Based on our first visit, we knew that we would include Wilde East Towne Honda and they would be tough to beat. Through the entire process, we remembered our first visit with Brent and Phil and had a comfort level with Brent and Phil that just wasn't present anywhere else. Both were straightforward and honest with us. There were no high pressure sales tactics. Every step of the way we felt that they were there to work with us rather than to try and extract the last possible dollar. We ended up with an excellent deal on our Pilot and drove away very satisfied. I can heartily recommend Brent Alexander, Phil Hogans and the entire Wilde East Towne Honda team for those in the market for a new vehicle. We will certainly start with them when it comes time for our next purchase. More

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overall best experience I have ever had at a dealership. I have owned Honda's for years and usually have always gone to the Wilde Honda in Waukesha WI. I have a friend that said that Wilde Had Opened up a I have owned Honda's for years and usually have always gone to the Wilde Honda in Waukesha WI. I have a friend that said that Wilde Had Opened up a new dealership in the Madison area and that the dealership was just beautiful. Thank you to all the people that helped me to get my new 2014 Honda CRV, and a special thank you to The Asst Finance Director, Steven Skow. You made the paperwork process so understandable and so professional. Again overall best experience I have ever had... More

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Jose (Pepe) was great to work with. After listening to what I was looking for he was able to narrow the choice down to exactly what I was looking for. Very pleasant and hospitable demeanor. Knowledgeable what I was looking for he was able to narrow the choice down to exactly what I was looking for. Very pleasant and hospitable demeanor. Knowledgeable and a great listener. Phil Hogans was also pleasant and fulfilled my request for a cargo pad. Steve Skow completed the paperwork efficiently and expertly explained the additional warranty insurance coverage available. However, I may now be over insured with payment larger than I had initially intended but feel confident I have a very trustworthy and reliable vehicle that will last me for possibly the remaining years of driving. All in all, it was a very valuable experience. More

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I came to the dealership just to get information on Hondas. I hadn't planned on buying a new car today, although I really needed a new car, but I went home with a 2014 CRV. Kyle in sales was very good Hondas. I hadn't planned on buying a new car today, although I really needed a new car, but I went home with a 2014 CRV. Kyle in sales was very good about explaining the CRV's features, especially it's safety & dependability which were very important top me. I test drove the CRV & was blown away by its great ride, handling & style. I hadn't known I wanted an SUV until I drove the CRV & then it was love at mile 1 of the test drive! Kyle explained all the features of the car before I drove away, making sure I understood the technology, even setting up the bluetooth phone feature for me. Everything went so smoothly from the sale to closing the deal to having the vehicle ready, sparkling clean with a full tank of gas, for me to drive off in. I smiled all the way home, partly because the CRV is so fun to drive & partly because the experience of buying it was made so easy by the staff of Wilde East Towne Honda! Thanks Kyle for my new great ride! More

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Brent, Brian and Phil were all great to work with! I purchased a 2013 Honda Accord Sport and this was one of the best experiences I have had buying a new car. I highly recommend them. purchased a 2013 Honda Accord Sport and this was one of the best experiences I have had buying a new car. I highly recommend them. More

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