Phil Pettus | Page 27

BEYOND EXTRAORDINARY!!! Phil Pettus and Sandy Smith are the BEST OF THE BEST! I originally submitted an interest document through your website on one of your used vehicles. I Phil Pettus and Sandy Smith are the BEST OF THE BEST! I originally submitted an interest document through your website on one of your used vehicles. I needed to trade in my Excursion and purchase something a tad smaller! Phil responded that day via email and called me the next morning. I explained my situation and he directed me on what documents to bring so that they could make sure I received the best deal for my trade in. Phil was fabulous from the start explaining what cars I should actually be looking at in order to be financed (my divorce ruined my credit). He already had cars lined out for me to look at as well as what range I needed to be in with mileage and year of the vehicles. If that wasn't awesome enough, he then had me switch gears to leasing instead to help boost my credit. Also during our conversation while on a test drive, I happen to mention how my Dad always leased and that my Step-Mother had retired from Ford Motor Credit.... Phil immediately told me about the Z-plan and what I needed to do. Shortly after he went to turn in my papers, Sandi came over and introduced herself and reassured me that she was working to make sure things worked out for me. We went to her office and she worked her magic! Instead of leasing a new car .......... I was now buying a new car!!!!! WHAT?! WHAT?! Holy Cow, I never saw that coming!! I'm not sure who wanted to do the Happy Dance more ..... Me, Sandi, Phil or Charlie!! I was huggin' everybody!!! :) While I waited for the car to be detailed and then Phil said he would be right back that he wanted to fill the tank up with gas...... I called my girls and told them "Well, the bank wouldn't approve my loan to lease.... but they approved my loan to buy it!!" My children are still smiling about our new car and can't believe we now have a brand new car! There is sooooo much that these wonderful people did to ensure that one way or another I would get to leave with a car (other than my Excursion) that I would be here all day writing to get it all down. A prime example is Sandy picking up the phone and calling the lender to ask them to lower the rate for me! Who does that after a customer has already been approved?! SANDY DOES!!! Incredible, Fabulous, Wonderful, Amazing, Extraordinary People! Sandy and I will be besties from here on out! I have already been spreading the word at work about how wonderful these three people are and if you need a car this is where you need to go. I know that I am now a lifetime loyal customer. Thank you for treating me like a member of your family!!!! Sincerely, Dawn du Mee More

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Wonderful Experience! We were interested in a 2014 Explorer or Flex because they were discounted with the new year. Mr Pettus was quick to respond to our online questions a We were interested in a 2014 Explorer or Flex because they were discounted with the new year. Mr Pettus was quick to respond to our online questions and set a time for us to come and see him. He was well prepared to show us what we were interested in and did not try to upsell us at all. We were pleased with his knowledge and sincere treatment. He worked hard to get us to the number we were comfortable with, including the amount we needed for our trade in vehicle. I would definitely recommend Mr Pettus & Kelly Ford! More

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second time customer and love it! Phil was my salesperson in 2012 when I bought my first car from Kelly Ford, and I had such a great experience that I drove back last month from Miami Phil was my salesperson in 2012 when I bought my first car from Kelly Ford, and I had such a great experience that I drove back last month from Miami to trade in my car and get a new one with Phil. Buying a car for a woman could be a very intimidating experience. Phil is extremely patient and understanding, and made me feel like I was important. I have to be honest and say that Ford is not the car or make of my dreams, but if it means dealing with Phil..... I'm sticking to Ford for a while! I highly recommend this dealer and have nothing but good things to say about Phil and my experience there. He is devoted to what he does and knows what he is doing!! My finance person was Sandy and she was also great!!! Very knowledgeable and explained everything in detail. My experience at Kelly Ford was wonderful and I will be back when I'm ready for a new car again!! More

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Great experience . Went in to get a Ford Edge and was pleased with the customer service from start to finish. I wanted to buy a car and ended up leasing it instead. . Went in to get a Ford Edge and was pleased with the customer service from start to finish. I wanted to buy a car and ended up leasing it instead. The explanation of the lease agreement was explained thoroughly but Phil and Carlos and left there with a great feeling about leasing a vehicle. Everyone was friendly and professional and I enjoyed getting my first car from Kelly Ford. More

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Outstanding Service at Kelly Ford Our sales person, Phil Pettus, made out car buying experience a very agreeable endeavor. We have never had an auto-buying trip quite as pleasant and r Our sales person, Phil Pettus, made out car buying experience a very agreeable endeavor. We have never had an auto-buying trip quite as pleasant and rewarding. Ask for him when you look for your next car. You'll not regret it. Christian Dukes was out financial contact. Very personable and capable are the words that best describe her and the work she did to get us out new C-Max. More

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follow up Phil has continued to follow up with me to make sure that I am enjoying the full experience of my Ford Escape. He has called to remind me of recalls Phil has continued to follow up with me to make sure that I am enjoying the full experience of my Ford Escape. He has called to remind me of recalls, maintenance and updates that effect my Escape. I have and will continue to recommend Phil Pettus to all my friends and family. More

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Outstanding Customer Service I visited several Ford dealerships before settling with Kelly Ford. Phil Pettis is the consummate professional. The Kelly Ford staff was courteous. Ph I visited several Ford dealerships before settling with Kelly Ford. Phil Pettis is the consummate professional. The Kelly Ford staff was courteous. Phil was in constant contact and very informative. Sandra Smith was awesome during closing.I felt comfortable and was completely satisfied throughout the entire process thanks to Phil Pettus! More

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Great Experience Phil and the rest of the team at Kelly Ford did a fantastic job. I will definitely be back. The Finance Department was instrumental in getting a good Phil and the rest of the team at Kelly Ford did a fantastic job. I will definitely be back. The Finance Department was instrumental in getting a good rate and the right payment. Thank You. More

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Thank you I want to thank both Phil and Charlie for helping me find the best car to fit my needs. Both gentlemen are professional and personable and made the c I want to thank both Phil and Charlie for helping me find the best car to fit my needs. Both gentlemen are professional and personable and made the car purchase experience enjoyable. Phil is knowledgeable about each of the cars features and he really listens to your personal likes and interests to better fit your car selection to you. I asked them to find me a car that I would love and they did. This is my forth car from Kelly Ford and and they just keep getting better. The service is always excellent and employees are always happy and helpful. I get my car serviced there so I will continue to stop in say hello. More

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Great Ford Buying Expirience I was looking for a Focus to replace the uncomfortable driving experience I had with a previous compact car. I put a quote request in on the dealer we I was looking for a Focus to replace the uncomfortable driving experience I had with a previous compact car. I put a quote request in on the dealer website, and I was contacted within 1 business day by Frank. He was courteous and professional on the phone, and said he would pull the Focus aside that I was interested in. When I arrived at the dealership, I waited for Frank, but he got caught up with another customer while I was en route. Phil took over at that point, and the hand-off was seamless and was more than willing to get me taken care of and make sure I was happy with my purchase. Phil was a pleasure to work with, and Frank also checked in once in awhile to make sure I was being well taken care of. The Focus had a little bit of a bounce/wobble when we took it for a test drive, and Phil noticed it and made sure that the service department fixed the problem, which turned out that the tires were out of balance. The car has driven perfectly since then. The thing that stood out to me, was that I was contacted by both Phil and Frank after the purchase to make sure I was still happy with the car and if they had any questions to let them know. I haven't had nearly as much follow up from other dealers that I've worked with in the past, and I'm very appreciative of that. More

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