RJ Moore | Page 2

The first 2 hrs were efficient. The last 2 1/2 hrs dragged on. It was late in the day , so our inservice on the vehicle was too fast and incomplete. Love the car, though. The last 2 1/2 hrs dragged on. It was late in the day , so our inservice on the vehicle was too fast and incomplete. Love the car, though. More

by SPILUSO Verified Customer Verified Customer

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Outstanding service. They listened to me and helped me achieve my goal. I am a happy customer. I felt they made sure I understood car operations and the leasing process They listened to me and helped me achieve my goal. I am a happy customer. I felt they made sure I understood car operations and the leasing process. I did not feel pressured but instead cared about as a customer. Customer service won in this purchase. More

by CSUEBSWEET Verified Customer Verified Customer

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Niello Volvo is a very reputable dealership. I’ve had 2 Volvos serviced there prior to my recent purchase of a new Volvo with Matt in service as my go to guide on any and all servicing. Matt is I’ve had 2 Volvos serviced there prior to my recent purchase of a new Volvo with Matt in service as my go to guide on any and all servicing. Matt is the reason I went to Neillo My recent experience with buying a car at Neillo Volvo was great too. Brian in sales was very knowledgeable about the car I was interested in and very helpful in getting my questions answered. Taylor was friendly and worked well to answer any of my queries. Brian in finance was so kindly and experienced as a long time employee. Everyone was very polite and helpful, including Carl who followed up with a personal assistant visit on introducing me to the new Volvo bells and whistles. Recently I stopped in for a few items and RJ was so helpful in sales as was Mike in service. I admired everyone’s dedication to helping me purchase a great car. More

by KMCUSICK Verified Customer Verified Customer

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Signed documents on 6/13. Tag and registration is still not complete and I’ve reached out to 3 individuals at the dealership with no response to the status of my registration Tag and registration is still not complete and I’ve reached out to 3 individuals at the dealership with no response to the status of my registration and tag delivery. Great communication until the documents were signed. 7/23 Just received more documents to be notarized for tag application processing. More

by msmith Verified Customer Verified Customer

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Love Niello Volvo but unfortunately our salesman did not stand by his word. He agreed to tint the windows and after the sale refused to do it. stand by his word. He agreed to tint the windows and after the sale refused to do it. More

by CARYNKCUMMINS Verified Customer Verified Customer

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they found me a vehicle that was specked pretty close to what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership be what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership bent over backwards to give us a thorough training session when we asked for it. extra accessories were provided in a timely fashion. though not an issue for us I believe it would be helpful to staff to have appropriate direct Volvo participation in handling winter tire requests. it was tough for them to understand our needs in that regard, as a matter of fact I would like Volvo to contact me personally to discuss this issue. I live in the mountains with the driving through 1' to 2' of snow is common and all season tires do not fit the bill More

by JIM@TAHOECITYMARINA.COM Verified Customer Verified Customer

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Great experience ordering and taking delivery of multiple cars. Good communication for servicing needs. I recommend Niello Volvo. cars. Good communication for servicing needs. I recommend Niello Volvo. More

by EAULDSUSO Verified Customer Verified Customer

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Was thinking the Costco member pricing was a non negotiable price and that wasn’t the case. negotiable price and that wasn’t the case. More

by ECASTRO71 Verified Customer Verified Customer

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RJ was a professional. Taylor was creative in handling a last minute snafu. Andrew was a pro in Finance. Taylor was creative in handling a last minute snafu. Andrew was a pro in Finance. More

by BIGJA Verified Customer Verified Customer

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I had a great experience working with RJ Moore. He was knowledgeable, attentive, and answered all my questions quickly and clearly. What stood out most was his no-pressure approach—it made the proc He was knowledgeable, attentive, and answered all my questions quickly and clearly. What stood out most was his no-pressure approach—it made the process so much more comfortable and helped me feel confident in my decision. Highly recommend working with RJ if you're in the market for a new car! More

by BREAD Verified Customer Verified Customer

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