RT Ives | Page 12

The dealership went above and beyond to take care of my issue and made sure I was taken care of issue and made sure I was taken care of More

by cklemenc Verified Customer Verified Customer

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Got an oil change and drove to MD then found an oil leak caused by drain plug finger tight. Will not be back caused by drain plug finger tight. Will not be back More

by BMUNZ08 Verified Customer Verified Customer

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Great customer service and great service fixing my relay for the ac unit in the car for the ac unit in the car More

by cmbpaloalto Verified Customer Verified Customer

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Customer service was good. My issue is with the wait time. I was told I would finish my oil change in an hour but 3 hours later, I had to go inquire as to why I was still sitti My issue is with the wait time. I was told I would finish my oil change in an hour but 3 hours later, I had to go inquire as to why I was still sitting there waiting. I was then told that my filter was coming from another dealership and it hadn't arrived yet. If that was the case, just be mindful of our time as well. Come explain that to me. Don't have me sitting thinking my car is being worked on and it's just sitting in the air More

by IDISCY Verified Customer Verified Customer

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This dealership had overall terrible customer service. They held my car for two weeks, didn’t diagnose it until a week later, and refused to communicate any updates with me. I was calling constantly and b They held my car for two weeks, didn’t diagnose it until a week later, and refused to communicate any updates with me. I was calling constantly and barely received correspondence. I will say after wiring a strongly worded google review, I received a call from a manager apologizing for the experience, so I will give a little credit for that. However, I will not return. More

by A456 Verified Customer Verified Customer

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I am very comfortable with the service at Southern Kia Virginia Beach . It is excellent service.and friendly environment. for costumers. Virginia Beach . It is excellent service.and friendly environment. for costumers. More

by Vm Verified Customer Verified Customer

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TJ and Kyle made the whole experience wonderful. We are thankful that we had them as a team for our expensive purchase. We are thankful that we had them as a team for our expensive purchase. More

by archangelmai Verified Customer Verified Customer

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The Service Department is hard to get in contact with. I always have to keep calling or a leave a message. And sometimes I still don't get a call back. I have been a customer for while and recent years I I always have to keep calling or a leave a message. And sometimes I still don't get a call back. I have been a customer for while and recent years I have noticed the service is getting worse. More

by FELICIAWILSON82 Verified Customer Verified Customer

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Oh boy a word minimum that’s awesome. They were fast, reasonably priced, efficient and courteous. They were fast, reasonably priced, efficient and courteous. More

by JRPRUDLICK Verified Customer Verified Customer

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Great service, great people and the only thing I'll add is your best bet is to be ready to leave your vehicle with them. Times are thin with people working in the garages everywhere, but they get it handle is your best bet is to be ready to leave your vehicle with them. Times are thin with people working in the garages everywhere, but they get it handled. I was able to leave my vehicle with them, and they were supportive of having it their for a few days until I could retrieve, and for that I am grateful. A+ to their team managing it all right now. More

by nickadema07 Verified Customer Verified Customer

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