RT Ives | Page 13

I was very pleased with my first time having my car serviced at this location however it did take longer than expected but the service was excellent. Thanks looking forward to having more work done at serviced at this location however it did take longer than expected but the service was excellent. Thanks looking forward to having more work done at this location More

by THALIASUMNER8525 Verified Customer Verified Customer

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Took the vehicle in for an oil change, and 80,000 mile maintenance. Everything was done expeditiously and took less than an hour. Great service, friendly staff. maintenance. Everything was done expeditiously and took less than an hour. Great service, friendly staff. More

by DANA_MARTIN40 Verified Customer Verified Customer

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Excellent customer service and great vehicle service availability process and program. Will continue to utilize for any future vehicles availability process and program. Will continue to utilize for any future vehicles More

by christopher.best.1124 Verified Customer Verified Customer

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Highly recommend to buy your next vehicle here! Ask for TJ of you want the best... Ask for TJ of you want the best... More

by DANSULLIVANJR Verified Customer Verified Customer

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They asked me when I brought the car in on Monday what I thought was wrong with it. Told them either the key fob is not synced with the car or the battery is dead. Five days later on Friday they called to s thought was wrong with it. Told them either the key fob is not synced with the car or the battery is dead. Five days later on Friday they called to say yep, the battery was dead. Now before they could run diagnostics they had to put a battery in it cause it was dead. Yet they charged me a $200+ fee for diagnostics when it started right up after they put the battery in. Are they morons? I got out of the dealership for over $400., which is just ridiculous, when all I needed to get the car started is a new battery!!! I will never use this Kia dealership ever again! 5 days they had my car and I had to rent a car to get to work when they could have just changed the battery the first day!! These people are total ripoffs!! Never again and I’m telling anyone who’ll listen what happened! More

by lisabcraftonfaulk Verified Customer Verified Customer

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Very easy & pleasant to deal with. Accommodated me with a wait appointment. Video debrief of the service done was nice Accommodated me with a wait appointment. Video debrief of the service done was nice More

by DJKAHN0227 Verified Customer Verified Customer

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The issue I brought the vehicle in for was not resolved. The weatherstripping was incorrectly installed, and is popping off. They left a tool line in my front seat. And after one apologet email back from th The weatherstripping was incorrectly installed, and is popping off. They left a tool line in my front seat. And after one apologet email back from the service manager, there were no further responses to set up an appointment to correct these despite several emails from myself. More

by RTK Verified Customer Verified Customer

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Service Advisor looks overwhelmed and cannot handle his duties. He has an extreme lack of customer service, is dismissive and does not value the customer. He completely ignored me while busy typing at the duties. He has an extreme lack of customer service, is dismissive and does not value the customer. He completely ignored me while busy typing at the computer. More

by kenderdiver Verified Customer Verified Customer

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I have been with southern for 20 years and have always treated good The young lady at the cash area is really great She cares and that means alot treated good The young lady at the cash area is really great She cares and that means alot More

by JARHEADRET86 Verified Customer Verified Customer

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I'm giving a 2 only because my salesman, Kerrik, was amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of othe amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of other customers. Shelby is the loudest of it for sure!! My car under full warranty is clearly having transmission issues (under 8k miles when I brought it in.) they didn't drive it around only put it on a diagnostic and said it can't be duplicates. Well it does it religiously for me. I bought both of my kias from here and so did my daughter, but based on the service quality when you need them. I would never by another one from here. More

by CC Verified Customer Verified Customer

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