RT Ives | Page 14

Great customer service and communicated well while I was waiting on my vehicle. I recommend always book your appointment ahead of time so less of a wait. waiting on my vehicle. I recommend always book your appointment ahead of time so less of a wait. More

by Kaitlyn.Skelton Verified Customer Verified Customer

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The dealership is easy to get to , it's clean and you feel welcome. Almost at home. feel welcome. Almost at home. More

by MISSKOKO1964 Verified Customer Verified Customer

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Just reconnecting to previous text, already completed this survey, i needed my password u]dated. this survey, i needed my password u]dated. More

by phylkoz Verified Customer Verified Customer

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It's better than most dealerships I've been to but they need to improve keeping on keeyour appointment time. Four hours for an inspection is not good business. need to improve keeping on keeyour appointment time. Four hours for an inspection is not good business. More

by STEVEN.GERBER9378 Verified Customer Verified Customer

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Friendly, fast and efficient! What more can you ask for? Didn’t try to sell me anything I didn’t need. What more can you ask for? Didn’t try to sell me anything I didn’t need. More

by SBELMER0214 Verified Customer Verified Customer

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service was quick and fast staff were wonderful and they dropped me at work and picked me up as well on time they dropped me at work and picked me up as well on time More

by RAVURI.SURESHKUMAR6540 Verified Customer Verified Customer

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I was able to get a service appointment in a timely manner and I really enjoyed the video from the service technician afterwards. manner and I really enjoyed the video from the service technician afterwards. More

by kennybgregory Verified Customer Verified Customer

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The simple/common part needed for my repair was not in stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. More

by ANDHORTON2992 Verified Customer Verified Customer

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Service Dept is awesome at vb hands down! !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locat !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locations to handle my Kia!!! More

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Had car towed in & took 3 days for them to confirm receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Swi receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Switched to another service tech who was responsive however despite the 18 point courtesy check they allowed car to leave lot without all wheels being secured, this caused damage to wheel hub & cost me $1k in repairs. They would not reimburse & basically said their 18 point inspection was a visual only. Didn’t care of my dissatisfaction with service & stated I was lucky to get in without appointment as they are blessed with being busy & months of appointments. Would never recommend them to anyone. Car was in the shop for 8 days for valve cover gasket & tune up. They also said in a text that the car drove wonderfully after repairs but receipt said no test drive done. So conflicting reports lends itself to a no trust issue. I own 2 Kia’s so I know what service to expect. They could use lessons from other Kia dealer service departments. More

by Hunt2birddogs Verified Customer Verified Customer

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