RT Ives | Page 15

Great customer service, care and communication with the service department. Quickly done. Informed of future services. service department. Quickly done. Informed of future services. More

by Cassandra Blakely Verified Customer Verified Customer

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Took in for a safety recall. Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they need to keep it another 96 hours. Ridiculous. More

by antoniolopezcardona208 Verified Customer Verified Customer

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Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. More

by MFDURANT Verified Customer Verified Customer

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Service personal were excellent. I thought that the invoice was a bit higher then I expected. I thought that the invoice was a bit higher then I expected. More

by PERFETTO19 Verified Customer Verified Customer

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As always service was great. Folks in the service center were very professional and courteous. Folks in the service center were very professional and courteous. More

by Tractor007 Verified Customer Verified Customer

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Service was awful and still no contact or information about service recall and tire rod. 3rd purchase will NOT purchase another about service recall and tire rod. 3rd purchase will NOT purchase another More

by JASONDIEFF Verified Customer Verified Customer

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Went to southern kia vb for a tire rotation and alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensatio alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensation other than a 60 credit but i do not plan to return to this service center. Gm Brett Lloyd gm wasn't available. After second alignment the steering wheel is still off center. More

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Very professional and courteous,clean customer lounge, kept me informed on the progress of my car service kept me informed on the progress of my car service More

by mlpond66 Verified Customer Verified Customer

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They were excellent direct and extremely informative on what to prepare for in my next visit as well as details on my current. what to prepare for in my next visit as well as details on my current. More

by Cassandra Blakely Verified Customer Verified Customer

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4 hours for my first service on my truck. I was the third person checked in. I watched the waiting room fill up and then empty out. Not one word from anyone about what was going on. I inquire I was the third person checked in. I watched the waiting room fill up and then empty out. Not one word from anyone about what was going on. I inquired about my truck around hour 3 and was told it is being wrapped up. 45 mins later someone finally pulled my truck up. I will never visit this dealership again, and frankly I am contemplating just selling my truck and getting a Tesla, because I won’t have to deal with these xxxxty dealerships every time I need an oil change. More

by bryan79 Verified Customer Verified Customer

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