RT Ives | Page 23

R.T. always goes out of his way to accommodate. We are impressed with his demeaner and professionalism. impressed with his demeaner and professionalism. More

by pjmagnini2755 Verified Customer Verified Customer

Report | Print

The service team there is professional and does a good job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. More

by JMEYER45 Verified Customer Verified Customer

Report | Print

This dealership is hard to reach in terms of service. When I initially made my appointment to get my car fixed in September, they said my parts would be ordered and everything would be good by the time m When I initially made my appointment to get my car fixed in September, they said my parts would be ordered and everything would be good by the time my next appointment would be to get it fixed. (1 month later). Upon arriving to my appointment I was told the parts weren’t ordered and I’d have to wait until they come in and they would give me a call to schedule. I had to reach out to them and try and schedule and of course there’s no answer. So I’m not sure where the disconnect is from the first person to the next. More

by CAMILEMONTELONGO6784 Verified Customer Verified Customer

Report | Print

Very helpful counter staff explanation of service was understood. Handled in a professional manner . Dealership is always pristine understood. Handled in a professional manner . Dealership is always pristine More

by MARGIE368 Verified Customer Verified Customer

Report | Print

Thank you for your efforts despite the long time it took for this repair. Disappointed for not planning to provide me a rental for this repair. Disappointed for not planning to provide me a rental More

by vanvale23454 Verified Customer Verified Customer

Report | Print

I don't even understand why I'm getting this now when I picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was the last dealership in the state. It took them nearly 70 days, with an appointment, to get my car into the shop and fixed. When they finally got it in the shop and stopped lying to me, the repair was completed in half a day. While they had my car just sitting on their lot, they also damaged it, which required taking it to a body shop (to their credit, they did pay for the bodywork repair...even their partner body shop reps said this service department is a dumpster fire). I was directly lied to by several staff at the store. Basically, the entire store, from the GM down, needs to be let go. The only person who actually helped me was the last service advisor I worked with, who finally got the repair initiated. Literally, hire the sketchiest person you can find off the street who claims they know cars before you take your car to this dealership. More

by Tistal Verified Customer Verified Customer

Report | Print

Great Customer Service . . Took Great Care Of My Car .. Made My Experience Easy And Comfortable. . Took Great Care Of My Car .. Made My Experience Easy And Comfortable. More

by cherellepeters7 Verified Customer Verified Customer

Report | Print

The staff are courteous, kind and prompt. The waiting area has comfortable seats and a relaxed feeling. The waiting area has comfortable seats and a relaxed feeling. More

by Unknown Verified Customer Verified Customer

Report | Print

Southern Kia has a very professional crew. Friendly and welcoming as soon as you walked through the doors and provide trustworthy maintenance care of my car. Friendly and welcoming as soon as you walked through the doors and provide trustworthy maintenance care of my car. More

by CHARMAENDRAKE Verified Customer Verified Customer

Report | Print

Communication has improved. It's better communication than the last six months. Before no answer due to phones messed up. It's better communication than the last six months. Before no answer due to phones messed up. More

by ymylesmc11 Verified Customer Verified Customer

Report | Print