RT Ives | Page 24

Very helpful counter staff explanation of service was understood. Handled in a professional manner . Dealership is always pristine understood. Handled in a professional manner . Dealership is always pristine More

by MARGIE368 Verified Customer Verified Customer

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Thank you for your efforts despite the long time it took for this repair. Disappointed for not planning to provide me a rental for this repair. Disappointed for not planning to provide me a rental More

by vanvale23454 Verified Customer Verified Customer

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I don't even understand why I'm getting this now when I picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was the last dealership in the state. It took them nearly 70 days, with an appointment, to get my car into the shop and fixed. When they finally got it in the shop and stopped lying to me, the repair was completed in half a day. While they had my car just sitting on their lot, they also damaged it, which required taking it to a body shop (to their credit, they did pay for the bodywork repair...even their partner body shop reps said this service department is a dumpster fire). I was directly lied to by several staff at the store. Basically, the entire store, from the GM down, needs to be let go. The only person who actually helped me was the last service advisor I worked with, who finally got the repair initiated. Literally, hire the sketchiest person you can find off the street who claims they know cars before you take your car to this dealership. More

by Tistal Verified Customer Verified Customer

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Great Customer Service . . Took Great Care Of My Car .. Made My Experience Easy And Comfortable. . Took Great Care Of My Car .. Made My Experience Easy And Comfortable. More

by cherellepeters7 Verified Customer Verified Customer

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The staff are courteous, kind and prompt. The waiting area has comfortable seats and a relaxed feeling. The waiting area has comfortable seats and a relaxed feeling. More

by Unknown Verified Customer Verified Customer

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Southern Kia has a very professional crew. Friendly and welcoming as soon as you walked through the doors and provide trustworthy maintenance care of my car. Friendly and welcoming as soon as you walked through the doors and provide trustworthy maintenance care of my car. More

by CHARMAENDRAKE Verified Customer Verified Customer

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Communication has improved. It's better communication than the last six months. Before no answer due to phones messed up. It's better communication than the last six months. Before no answer due to phones messed up. More

by ymylesmc11 Verified Customer Verified Customer

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I’ve gotten my car serviced here multiple times now and every time it results in my car being their multiple days. They have no respect for people’s time. It is never an easy, smooth, and hassle free proce every time it results in my car being their multiple days. They have no respect for people’s time. It is never an easy, smooth, and hassle free process. More

by roskeybk Verified Customer Verified Customer

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I took my car thereon a Monday for a Tuesday appointment came back on Wednesday to get the car and was told since the one person was not there nobody could help me, I did not get a call until Saturday came back on Wednesday to get the car and was told since the one person was not there nobody could help me, I did not get a call until Saturday while I was at work to get my car. so I could not get my car until the next Monday if I could help it I will never take my car there again in fact I have called Kia USA with my concerns and KIA greenbrier is not any better More

by Jgmccarthy64 Verified Customer Verified Customer

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Easy Peasy! ! Easy to schedule online. Smooth and quick service! In and out in less than a hour. Thanks for your help RT!! ! Easy to schedule online. Smooth and quick service! In and out in less than a hour. Thanks for your help RT!! More

by VABeachMike Verified Customer Verified Customer

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