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RT Ives
RT Ives | Page 26
Service Advisor
Southern Kia Virginia Beach
2369 Virginia Beach Blvd
Virginia Beach, VA 23454
369 Reviews
369 Reviews
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369 Reviews of RT Ives
Verified Customer
September 02, 2024
I was disappointed that I did not receive a call after the repairs were complete to come get my car and waited several days to get a return call after leaving voicemails. I was also disappointed in the am the repairs were complete to come get my car and waited several days to get a return call after leaving voicemails. I was also disappointed in the amount of time I had to wait to pick up my car after being told I need to be there before 5:30 pm to get my car. I waited 40 minutes and was the only customer picking up at that time. More
by ELIZABETH.PRATSIS
August 31, 2024
Service area was old looking and dirty, employees seem miserable. Service advisors using a piece of paper to write up your vehicle, other dealers use iPads, Four hours for a oil change and inspection miserable. Service advisors using a piece of paper to write up your vehicle, other dealers use iPads, Four hours for a oil change and inspection More
by BHINES0339
August 30, 2024
The poorest communications i have ever encountered in 50 years. I reported this dealership to Kia Corporation , the BBB , and FTC years. I reported this dealership to Kia Corporation , the BBB , and FTC More
by Tom
Other Employees Tagged: Mr John. I believe this person is fictional because nothing he told me proved to be true
August 26, 2024
Had to take in 2 times for a scheduled recall visit due to not having parts in stock. A dashboard alert was presented after first pickup that wasn’t there when I dropped off. I explained this the second to not having parts in stock. A dashboard alert was presented after first pickup that wasn’t there when I dropped off. I explained this the second drop off. I also asked about this when I was called to pick up and there obviously was no check up or follow through as I picked it up and the lights still are on my dash with same message. Clearly the tech team ignored this alert not just once but twice. I’ll have to take back for a third visit!!! Not a great customer experience. More
by Fahymd
August 25, 2024
Staff was courteous and professional. Appointment was easily scheduled. Service was excellent and staff gave a fair assessment of the services I needed. Appointment was easily scheduled. Service was excellent and staff gave a fair assessment of the services I needed. More
by CAROLYN.HOFLER
Other Employees Tagged: Wes Kavula, Tracy Barkus, Robert Sparks
August 24, 2024
I had a terrible experience. Dropped my 2024 Telluride off on a Wednesday expecting it to be done the same day. Received a call at the end of the day that it was still being proc Dropped my 2024 Telluride off on a Wednesday expecting it to be done the same day. Received a call at the end of the day that it was still being processed. I asked if it would be done the next day and was told it would. I did not receive an update the next day (Thursday). I called several times and left a voicemail and did not hear anything. On Friday I called 12 times and left 4 voicemails simply asking for an update, no one answered a single call and I received no call back. On Saturday, feeling desperate, I drove to the dealership just to get an update on my vehicle. I was told it was not done but I could have it back. I did take it back because I needed it. But I was told I would have to drop it off again for several days to complete the repair that was not completed. When I got in my car, the compartment in the back with the jack was open and several things were scattered around. To say that I am frustrated and disappointed is an understatement. During all this time, no one answered a phone call and no one called me back. I also sent an email, and have not received a response. I also chatted with someone on the website messenger, asking for help, and did not hear back. I should not have had to make a single call to check on the status of my vehicle, as I should have been informed. And the fact that I have to bring it back to complete the repair after the service department had it for 3 full days is ridiculous. I would really like a phone call from a manager to see how service can be improved going forward. More
by PRENTSCHLER6841
August 23, 2024
The service dept. is the pits. My car was there for over 1 year for a door. is the pits. My car was there for over 1 year for a door. More
by BILLFRANKLIN55
Other Employees Tagged: Scott Easton, Wes Kavula
