Rabee Hattar

Mercedes-Benz of West Covina responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Mercedes-Benz of West Covina responded

Our team is pleased we could arrange the best deal on your new GLE 350. Hearing that Rabee’s honesty and dedication made such a positive impression means a lot to us.

Mercedes-Benz of West Covina responded

Knowing the purchase of your new GLC 300 felt easy and stress-free means a lot to our team. Mario will be thrilled to hear how his kindness and patience helped you find the perfect car, and we’re delighted you’re so happy with your new Mercedes-Benz.

Mercedes-Benz of West Covina responded

Thank you, Mark, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mercedes-Benz of West Covina responded

It was our pleasure to top off your Mercedes-Benz CLA 250’s oil and freshen it up with a wash and detail. Thank you for recognizing our team’s effort; we look forward to assisting you again.

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Mercedes-Benz of West Covina responded

It’s great to hear our sales consultant went above and beyond by delivering your new Mercedes-Benz right to your doorstep. We’re also glad our finance associate explained all your options clearly and handled the paperwork quickly. Thank you for sharing your experience; we look forward to welcoming you back soon.

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience.