Rachael Murray | Page 9

My wife and I spent over 4 hours at Palm Chevy In Ocala My wife and I spent over 4 hours at Palm Chevy In Ocala where she was approved for a new vehicle. They gave us this run around about adding a 4,000 My wife and I spent over 4 hours at Palm Chevy In Ocala where she was approved for a new vehicle. They gave us this run around about adding a 4,000 shortage fee above internet pricing on all new vehicles. That 4k was a staring point on the fee's. I couldn't believe these dealers around the Ocala area were doing this. We finally came to a agreement and when we went to sign the papers they came and said the vehicle has been sold for a week and not available. I woke up Monday morning after being up until 2 am doing research of who the xxxx Had this vehicle and how I could get it as my wife was very upset. I waited until 1030Am the next day and no call yet from palm Chevy. So I called and spoke to sales GM to find out our salesman doesn't come in till noon and he was not aware of our situation meaning no one was working to find a vehicle or even come up With any type of solution. Just an open approval sitting there. He says yah I don't know what to tell you. Your approval is open for 30 days. Mind you I even emailed them at 1:38Am A list of who had the vehicle in Florida hoping they'd see it first thing and get working. Now I get dealer trades and all is hard If non at all right now but it's worth the effort in my mind. So this is where Ferman's comes in to play. After calling Dale Jr Chevy in Tallahassee, John Hall in Daytona, xxxx I even called a few dealers In Michigan lol I was willing to drive to Michigan, I was so pissed. I get in contact with Rachael M at Fermans. She listened to my story as I was pissed and telling my story at a fast rate as if it was her fault or problem. I xxxx you not then it happened. She's asked for all the details of the approval of what I knew and wanted my vin for our trade, asked for some pictures of the trade and my cell #. In less then 15 min she had an offer sent to me less then Palm Chevy and no shortage penalty xxxxxxxx charge. literally said to myself...this is a joke this can't be this simple, there's no way, I'm going to get there and something won't be right. Welp I'll wrap it up, I left work at 630, my wife and I made it to Fermans at 8pm literally walked out with the car she wanted at 9:02pm deal done. Obviously there was a few more conversations between Rachel and I about details but it was the simplest of conversations. Right to the point no xx and run around. I shot her straight and she did to me as well and I respect that about a person and a business. Thank you again Rachel and to Ferman's some people just know how to get things done and that was what she / they did. I also appreciated the finance guy to proceed all the paper work he was super helpful and very quick. More

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Pleasant easy experience start to finish. I would definitely use them again in the future. definitely use them again in the future. More

by erikkukkonen2032 Verified Customer Verified Customer

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Great experience!! I felt comfortable throughout the entire buying experience. The salesperson Rachael was extremely professional and dedicated her time as if I was the only customer she had. Based on m entire buying experience. The salesperson Rachael was extremely professional and dedicated her time as if I was the only customer she had. Based on my interactions with her, I committed to buying from German and drove from Jacksonville to Tampa for my vehicle purchase. My wife and I were happy with our decision to drive the extra miles More

by chowboss65 Verified Customer Verified Customer

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Rachael was very helpful and so was tansol with the financial end of the deal financial end of the deal More

by Jingles Verified Customer Verified Customer

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The entire process was the smoothest of any dealer I have ever worked with! Everyone was super friendly and very helpful! Especially Rachael! ever worked with! Everyone was super friendly and very helpful! Especially Rachael! More

by krstinn88 Verified Customer Verified Customer

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I love the experience great sales representative and credit officer too. Can’t be faster and better than that credit officer too. Can’t be faster and better than that More

by Fady abdelmalek Verified Customer Verified Customer

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Ferman made it easy to buy a car at a great price fast, without added fees. Rachael went out of her way to send screen shots of the delivery map that our son enjoyed and answer his questions(he’s five). without added fees. Rachael went out of her way to send screen shots of the delivery map that our son enjoyed and answer his questions(he’s five). More

by robertmcleveland Verified Customer Verified Customer

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Very professional and polite. They care about their customers. While waiting for my vehicle to arrive, I was updated everyday on the location and status. I highly recommend Ferman Chevrolet. customers. While waiting for my vehicle to arrive, I was updated everyday on the location and status. I highly recommend Ferman Chevrolet. More

by reganleonel Verified Customer Verified Customer

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The finance department is terrible. Stop payment on the loan payoff and would not let me choose my finance company. loan payoff and would not let me choose my finance company. More

by deeperezsaintleo Verified Customer Verified Customer

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Very Easy process. Rachel was great.2 hour ride for me, Very Easy process. Rachel was great. 2 hour ride for me, but ended up worth the trip. Very Easy process. Rachel was great. 2 hour ride for me, but ended up worth the trip. More

by shawntinsley701 Verified Customer Verified Customer

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