Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 12

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
254 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

American Sign Language American Sign Language

4.9

254 Reviews

Write a Review

254 Reviews of Rachel Aguilar

January 30, 2026

Dealership Rating
Employee Rating

Alondra was amazing - attentive to my needs, flexible in getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians More

by CARL.C.MEREDITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 30, 2026

Dealership Rating
Employee Rating

They ordered the needed part for repair and came the next day. Staff was very courteous and tech video sent to phone was very helpful in describing needed repair. More

by gkgaz79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

January 30, 2026

Dealership Rating
Employee Rating

Awsome service and Rachel was outstanding in the service department completed the work on and liked the video of the car and what they performed. More

by AMOSNANCY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

Rachel and the technician did a Fantastic job as Always when working on my Honda Accord Hybrid!! She is Always so professional and personable! I also Always enjoy when Jay stops in to make sure that everyt More

by RICHARDANDERSEN21
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jan 28, 2026

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

January 24, 2026

Dealership Rating
Employee Rating

Staff is very friendly and professional. Rachel understood the problem and gave a correct description to the mechanic. The mechanic did a good job to fix the problem. More

by NAVEEN.BANSAL
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jan 24, 2026

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

January 16, 2026

Dealership Rating
Employee Rating

Brought car in 4+ times. Spent lots of money. Never got fixed. Didn't get fixed. More

by Ratheke5
Recommend Dealer
No

Other Employees Tagged: Rachel Aguilar

Jan 19, 2026

Russ Darrow Honda responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

January 12, 2026

Dealership Rating
Employee Rating

I have only had service completed at Russ Darrow. Both Rachel A. and Johnathan S. have gone above and beyond to make sure my experience was great! More

by maryalancour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Jan 12, 2026

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 11, 2026

Dealership Rating
Employee Rating

I have been servicing all of our vehicles at Russ Darrow for over 15 years. We always receive great service More

by Ginna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2026

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 08, 2026

Dealership Rating
Employee Rating

Great service told me everything i needed done very details about it wonderful job done More

by DERRYDCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein , Adriana Perez

Jan 08, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

December 27, 2025

Dealership Rating
Employee Rating

I have always received great service from Russ Darrow - especially Jay, Rachel and Alondra. Saturday I actually had two cars at RD for service. So double this complement. More

by JLMEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Zach Gresbach , Alondra Sandoval

Jan 09, 2026

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

...
12
...

Dealership Inventory (161 Vehicles)

used 2024 Hyundai Palisade car, priced at $37,363
2024 Hyundai Palisade
used
Steel Graphite exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz GLA 250 car, priced at $24,620
2023 Mercedes-Benz GLA 250
used
Night Black exterior
Automatic
Front-wheel Drive
used 2025 Dodge Durango car, priced at $37,497
2025 Dodge Durango
used
White Knuckle exterior
Automatic
All-wheel Drive
new 2027 Honda HR-V car, priced at $31,849
2027 Honda HR-V
new
Deep Ocean Pearl exterior
Automatic
All-wheel Drive
used 2025 Honda HR-V car, priced at $27,038
2025 Honda HR-V
used
Crystal Black Pearl exterior
Automatic
All-wheel Drive
used 2025 Jeep Compass car, priced at $24,055
2025 Jeep Compass
used
Red Hot Pearlcoat exterior
Automatic
Four-wheel Drive