Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 22

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
255 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

6 yrs, 7 mos

Languages Spoken

American Sign Language American Sign Language

4.9

255 Reviews

Write a Review

255 Reviews of Rachel Aguilar

March 21, 2025

Dealership Rating
Employee Rating

I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. More

by 211STILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Russ Darrow Honda responded

Thank you so much for your review! We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

March 16, 2025

Dealership Rating
Employee Rating

Been there many times. Happy with the work! Like Rachel a lot and had Maddy this time and she was also good! More

by WJSAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear Rachel, Maddie, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

March 13, 2025

Dealership Rating
Employee Rating

A1 service very prompt and caring very detailed and personable always going the extra mile More

by CURRIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein , Andrew Martin, Adriana Perez, Alondra Sandoval

Mar 15, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

March 09, 2025

Dealership Rating
Employee Rating

I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always More

by Delunakr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Lesia Matthis, Jay Malkowski , Christopher Berger, Gregory Lecher, Alondra Sandoval

Mar 10, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! Rachel, Jay and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

March 07, 2025

Dealership Rating
Employee Rating

Customer service was great I was very happy with the work done to my vehicle I will be returning for future repairs More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach , Andrew Martin

Mar 07, 2025

Russ Darrow Honda responded

Thank you, Ray, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

March 07, 2025

Dealership Rating
Employee Rating

Chris Burger is my go to person. If he's too busy (which he always makes time for me) Jon S or Rachel ALWAYS step up and this Dream Team gets the job done for me all of the time, no More

by TNORMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein , Christopher Berger

Mar 07, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Chris and our team here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 04, 2025

Dealership Rating
Employee Rating

We are repeat customers because Mike and Carmen are very knowledgeable, friendly and were able to answer all of our questions. More

by KOZOLLFAMILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski , Carmen Medina - Santa Anna, Michael Tuler

Mar 04, 2025

Russ Darrow Honda responded

Thank you so much for your kind words for Mike and Carmen and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Too 3 hours to change a tire way too long even with an appointment it sucks with no snacks More

by OGLESBYSHIRLE2Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maddie Wojciechowski

Mar 01, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

It amazed me …. . no one tried to sell me more service or goods tha was necessary!!! Rachel was wonderful to deal with 👏. I will request her for future appointme More

by pattypfeiffern my
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Russ Darrow Honda responded

Thank you, Patty! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachel met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

February 25, 2025

Dealership Rating
Employee Rating

Maddie was outstanding! She listened to us and met all our needs. I definitely will go back to see her! More

by RLVALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Feb 25, 2025

Russ Darrow Honda responded

Thank you so much for your kind words for Maddie and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

...
22
...

Dealership Inventory (219 Vehicles)

used 2023 Mercedes-Benz GLA 250 car, priced at $23,298
2023 Mercedes-Benz GLA 250
used
Night Black exterior
Automatic
Front-wheel Drive
used 2025 Dodge Durango car, priced at $37,699
2025 Dodge Durango
used
White Knuckle exterior
Automatic
All-wheel Drive
new 2027 Honda CR-V Hybrid car, priced at $41,624
2027 Honda CR-V Hybrid
new
Canyon River Blue Metallic exterior
Automatic
All-wheel Drive
used 2025 Honda HR-V car, priced at $26,818
2025 Honda HR-V
used
Crystal Black Pearl exterior
Automatic
All-wheel Drive
used 2025 Buick Encore GX car, priced at $25,179
2025 Buick Encore GX
used
Summit White exterior
Automatic
All-wheel Drive
new 2027 Honda CR-V car, priced at $35,949
2027 Honda CR-V
new
Solar Silver Metallic exterior
Automatic
All-wheel Drive