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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 6

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
215 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

215 Reviews

Write a Review

215 Reviews of Rachel Aguilar

March 05, 2026

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Employee Rating

Great service and friendly/helpful staff! Very satisfied with the work that was done and the quick turnaround. More

by Jeff
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 05, 2026

Russ Darrow Honda responded

We’re happy our team provided friendly service and handled your Acura MDX with a quick turnaround. It’s rewarding to know the work met your expectations. Thank you for sharing your feedback. George Matthews george.matthews@russdarrow.com

March 04, 2026

Dealership Rating
Employee Rating

My experience was efficient and knowledgeable My experience with the dealership was very pleasant. I appreciated being updated throughout the process and being told what was going on. More

by KENZIEASTEVENS
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 04, 2026

Russ Darrow Honda responded

We’re glad you found the service on your Honda Civic to be efficient and informative. Rachel and our team worked to keep you updated throughout every step. Please let us know if we can assist with anything in the future. George Matthews george.matthews@russdarrow.com

March 02, 2026

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Employee Rating

The Mechani s were quick, reliable, and well trained in their specialty. No complaints here. More

by JENNIFERLLANES125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Mar 02, 2026

Russ Darrow Honda responded

It’s great to hear our mechanics handled your Honda CR-V with both speed and expertise. Your praise for their reliability and training encourages us to keep delivering the same level of quality. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

February 26, 2026

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Employee Rating

Rachel was very knowledgeable and answered all of our questions. I would highly recommend your dealership. Thanks More

by aspra1932
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 27, 2026

Russ Darrow Honda responded

It’s great to hear Rachel provided knowledgeable answers to all your questions. Thank you for recommending us and trusting our service team with your Honda Crosstour. George Matthews george.matthews@russdarrow.com

February 22, 2026

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Employee Rating

Efficient and Strong communication. Very good explanation of what is happening and what is to come next. More

by JRBURAZIN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 22, 2026

Russ Darrow Honda responded

It’s wonderful to hear that Rachel and our team provided clear, timely updates during your Honda Pilot service. We’re glad our communication kept you informed every step of the way. Thank you for trusting us with your maintenance needs. George Matthews george.matthews@russdarrow.com

February 22, 2026

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Employee Rating

I came to this location for an oil change in my experience was a good one. They were fast and friendly. Great customer service. More

by QUINTONPERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Jonathan Stein, Maddie Wojciechowski , Alicia Love

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Feb 22, 2026

Russ Darrow Honda responded

Delighted to know our team handled your Honda Civic’s oil change both quickly and courteously. Thank you for recognizing our fast and friendly service, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 21, 2026

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Employee Rating

Staff is very friendly and knowledgeable about service. Service never takes too long and very close to what they predict for time. More

by rnabstedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2026

Russ Darrow Honda responded

It’s great to hear our service team was friendly and knowledgeable during your Honda Pilot visit. We’re glad the work was completed promptly and matched our estimated time. Thank you for sharing your positive experience. George Matthews george.matthews@russdarrow.com

February 18, 2026

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Employee Rating

Great friendly service, attention to detail and my concerns. Service provided same day no hassle. More

by Nubian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Aleiah Brown, Maddie Wojciechowski

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Feb 18, 2026

Russ Darrow Honda responded

Your kind words brighten our day. We’re pleased our team addressed your concerns with friendly, detail-oriented care and provided hassle-free same-day service. Thank you for trusting Honda with your CR-V. George Matthews george.matthews@russdarrow.com

February 17, 2026

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Employee Rating

i love taking my car over to Russ Darrow Honda! Rachel is very sweet and super communicative about all that was done on my vehicle. She makes the process super easy, definitely a go to! More

by brooklynN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 17, 2026

Russ Darrow Honda responded

Thanks for bringing your Mazda CX-5 in for service. Rachel will be delighted to know her updates and clear communication made the process smooth for you. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

February 15, 2026

Dealership Rating
Employee Rating

Experience is really great Rachel really helped. Let me understand all the needs for my vehicle car was washed, which is always helpful. I only wish I had a coupon for the price could be cheaper. More

by Alex.m.giardina
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Feb 15, 2026

Russ Darrow Honda responded

Hello, we’re delighted Rachel was able to guide you through your Honda Odyssey’s needs and that the fresh wash enhanced your visit. We appreciate your feedback on pricing and will share your suggestion with our service leadership. We hope to welcome you back for your next service appointment. George Matthews george.matthews@russdarrow.com

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