Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 6

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
251 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

251 Reviews

Write a Review

251 Reviews of Rachel Aguilar

May 13, 2026

Dealership Rating
Employee Rating

Great staff, clean facilities, great service. No pressure about services offered is appreciated. And making service appointments is easy and timely. More

by scott.soukup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Russ Darrow Honda responded

Thank you for highlighting our attentive team and clean facility. We’re glad scheduling service for your Honda felt straightforward and prompt and that our recommendations came without pressure. Rachel appreciates your feedback and looks forward to assisting you with future maintenance. George Matthews george.matthews@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

Work well done, thanks. Both vehicles serviced there for years. Timely and as promised. Two thumbs up More

by Jmslms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Edgardo Acosta

May 08, 2026

Russ Darrow Honda responded

It’s wonderful to know our team has provided timely, reliable service for your Honda Odyssey and your other vehicle over the years. We’re glad each visit lived up to its promise. Thank you for your continued trust. George Matthews george.matthews@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 07, 2026

Dealership Rating
Employee Rating

The service department is excellent. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. More

by MarkPayette
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

We appreciate you highlighting our service team’s expertise with your Honda Pilot. It’s great to know our technicians can tackle challenging issues and keep you moving. George Matthews george.matthews@russdarrow.com

May 07, 2026

Dealership Rating
Employee Rating

I hit a large object and blew out my tire that I had just purchased from another dealer. After I received no response from them I called Russ Darrow to get it repaired. Rachel called, explained the situation More

by milwpacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

May 07, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda Accord Hybrid. We’re glad Rachel was able to secure warranty coverage and get you back on the road without the extra trip. We look forward to helping you again in the future. George Matthews george.matthews@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

Always have a good experience with quality work. As of now, customer service is real. Nice and Knowledgeable More

by Joseph100
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 07, 2026

Russ Darrow Honda responded

Thank you so much, Joseph, for your kind words and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

The staff are always very professional and helpful in describing what needs to be done for my car. The service techs always do good work. Maintaining my car is important to me. Based on my retired budget More

by CMCCARTHY30
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 06, 2026

Russ Darrow Honda responded

It’s great to hear our team has been professional and clear about your Honda Civic’s service needs and that our technicians consistently deliver quality work. Maintaining your car on a retired budget is important, and Rachel and our staff appreciate your continued trust in us. George Matthews george.matthews@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Did the needed repair correctly and on time. It was followed up with a video. More

by michaeltamsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Russ Darrow Honda responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 04, 2026

Dealership Rating
Employee Rating

Rachel has excellent customer service skills. She provides options without being pushy. She gave me the immediate things and said I could do remaining suggestions during next oil change More

by hubbardde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Russ Darrow Honda responded

We’re glad Rachel provided such attentive support during your Honda Passport service. She’s pleased to have offered immediate solutions and scheduled remaining recommendations for your next oil change. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 30, 2026

Dealership Rating
Employee Rating

I feel comfortable talking with the staff and they are always very friendly and explain everything clearly. More

by Janet Barczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

Rachel and our team are pleased that you felt comfortable discussing your service and found our explanations helpful. Thank you for trusting us with your Honda CR-V. George Matthews george.matthews@russdarrow.com

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