Rachel Aguilar | Page 5

5 Rachel, went above and beyond with assisting me with the service I needed. Always professional and kind. Great customer service. the service I needed. Always professional and kind. Great customer service. More

by Shaniaheuell Verified Customer Verified Customer

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The dealership is courteous and always fully staffed to help a wide range of customers. help a wide range of customers. More

by STEVE1OERTEL Verified Customer Verified Customer

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Communication seemed to be lacking from the start. When I spoke with Rachel on the phone and inquired about what the diagnostic fee covered and entailed, she communicated that the fee was more of a de When I spoke with Rachel on the phone and inquired about what the diagnostic fee covered and entailed, she communicated that the fee was more of a deposit hold rather than actual payment for the technician’s time. At time of service I spoke with a different customer service employee who checked me in. He took down what I had already known to be the issue of the vehicle and also forgot to detail issues with the rear window. When this was brought up to Rachel she questioned my word and went back to the tech to ask what they had thought of the issue. At this time she came back and said I would be charged an additional diagnostic fee for that issue, even though it was mentioned at check in. When reviewing the estimate I questioned the price of the part that I needed due to the fact that when searching the part online through Honda I was able to find it for less than what they wanted to charge me. Overall the service was far below what I expected from a well known dealership. I was greatly disappointed and will be sure to deter others from Russ Darrow Honda at all costs. Once I returned to my vehicle the tech had left the trash from their diagnostics in my car. Just a very rude and awful experience throughout. More

by COURTNEYOSHEA23 Verified Customer Verified Customer

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The dealership is OK but can't believe it cost $96 for an oil change .gotta find a cheaper place next time. oil change .gotta find a cheaper place next time. More

by DYHHYD Verified Customer Verified Customer

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Rachel always takes that extra step to be sure your service problem is solved and the client is always informed during the process! service problem is solved and the client is always informed during the process! More

by Eubank45 Verified Customer Verified Customer

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Everyone was friendly. The video under the truck is great They show you what everything looks like under the truck and what work was done The video under the truck is great They show you what everything looks like under the truck and what work was done More

by IAMBUX427 Verified Customer Verified Customer

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The place is very well-run and clean, with nice vehicles and polite staff. I had a few issues but Daryl helped me solve them. and polite staff. I had a few issues but Daryl helped me solve them. More

by Eric Verified Customer Verified Customer

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Friendly , on time Comfortable waiting room, video to see techs working, easy to schedule appointments techs working, easy to schedule appointments More

by KERRIVANCE1 Verified Customer Verified Customer

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Rachel was great as usual, I hope y'all know how valuable she is. Always look forward to working with her. Very professional! she is. Always look forward to working with her. Very professional! More

by davesi98 Verified Customer Verified Customer

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Service what great. Tech did not clean up the vehicle after service was completed. Left plastic on the chair and floor mat paper. Tech did not clean up the vehicle after service was completed. Left plastic on the chair and floor mat paper. More

by GAVINGARCIA575546 Verified Customer Verified Customer

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